Anthony Duva
Wellington
Summary
Professional leader in automotive operations with strong focus on team collaboration and achieving results. Known for expertise in service management, process improvement, and customer satisfaction. Flexible and reliable, adapting to changing needs while driving performance and efficiency. Highly skilled in team leadership, strategic planning, and operational excellence.
Overview
15
15
years of professional experience
Work History
Fixed Operations Director
Arrigo Dodge Chrysler Jeep RAM West Palm Beach
12.2022 - Current
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
- Cultivated strong internal, customer, and manufacturer relationships.
- Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
- Reduced overhead costs without sacrificing quality through careful vendor selection and negotiation strategies.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
Service Manager
Arrigo Dodge Chrysler Jeep RAM West Palm Beach
10.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Automotive Service Manager
Napleton Chrysler Jeep Dodge Ram
10.2019 - 09.2020
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
Service Advisor
Lexus of Palm Beach
01.2017 - 09.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Servicer Advisor
Arrigo Dodge Chrysler Jeep RAM West Palm Beach
06.2014 - 12.2016
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests efficiently and with knowledgeable assistance.
Automotive Technician
Horsepower Logic
12.2009 - 06.2014
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Customized vehicles to owner specifications, enhancing driving experience.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
Education
Master of Science - Sociology
Hofstra University
Hempstead, NY04-2010
Skills
- Setting goals
- Customer relations
- Operational efficiency
- Maintaining compliance
- Preparing budgets
- Staff development
- Quality assurance standards
- Employee retention strategies
- Workforce planning
- Administering claims
- Improving operations
- Developing managers
Timeline
Fixed Operations Director
Arrigo Dodge Chrysler Jeep RAM West Palm Beach
12.2022 - Current
Service Manager
Arrigo Dodge Chrysler Jeep RAM West Palm Beach
10.2020 - Current
Automotive Service Manager
Napleton Chrysler Jeep Dodge Ram
10.2019 - 09.2020
Service Advisor
Lexus of Palm Beach
01.2017 - 09.2019
Servicer Advisor
Arrigo Dodge Chrysler Jeep RAM West Palm Beach
06.2014 - 12.2016
Automotive Technician
Horsepower Logic
12.2009 - 06.2014
Master of Science - Sociology
Hofstra University
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