Anthony Dyer
Customer Service Consultant
Mebane,NC
Summary
Well rounded Customer Service Representative, with over 10 years of experience and excellent command of writing and public speaking.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Grant Writer and Development Manager
Write Time Consulting
Durham, NC
06.2021 - Current
- Has secured over $4 million in grant money for non-profit organizations
- Generates leads on a weekly basis through prospecting and research
- Writes grant applications and reports, newsletters for email campaigns, and social media copy to ensure all fundraising goals are met
- Researches grant opportunities in philanthropic databases
- Maintains grant schedules and tracks previously submitted grant applications for follow up reports
- Obtains financial attachments from clients to support the submission of grant applications
- Meets with clients and/or funders on a regular basis to establish and maintain scope of work, receive further information about grant opportunities, etc.
Remote Customer Service Representative
Locksmith Connections
Durham, NC
08.2022 - 04.2023
- Managed an extremely high volume of inbound calls (as a remote dispatcher for a national locksmith service, demonstrating efficiency and composure in handling emergency situations across the country
- Utilized CRM and telecommunications software to dispatch locksmiths promptly, ensuring timely assistance for customers in need
- Played a crucial role in appointment scheduling for locksmiths, optimizing their availability and maximizing customer satisfaction
- Maintained meticulous records of all communication with customers and locksmiths
- Demonstrated strong sales skills, consistently achieving high sales figures and earning commissions as one of the top-performing salespeople in the company.
Remote Customer Service Representative
MMC Group
Durham, NC
03.2021 - 09.2021
- Managed high-volume inbound and outbound calls as a dedicated Customer Service Representative, focusing on engaging with Alabama Veterans during the initial release of the COVID-19 vaccine
- Effectively communicated information about available vaccines, addressing inquiries related to COVID-19, vaccine specifics, appointment scheduling, and related topics with clarity and empathy
- Demonstrated a comprehensive understanding of vaccination procedures and protocols, ensuring accurate dissemination of information to enhance public awareness and confidence
- Proficiently utilized Salesforce to document detailed notes, schedule appointments, and track interactions, ensuring a seamless transition for subsequent follow-ups and providing a comprehensive overview for team collaboration
- Consistently handled approximately a hundred calls daily, showcasing exceptional multitasking skills and maintaining a high level of professionalism in a fast-paced environment
- Played a pivotal role in facilitating vaccine awareness and accessibility, contributing to the overall success of the vaccination outreach program
- Collaborated with a diverse team to address challenges and optimize customer service processes, fostering a positive and efficient work environment.
Direct Support Professional
Residential Services Inc.
Chapel Hill, NC
02.2018 - 07.2021
- Managed and recorded all inbound/outbound communication with the family members of RSI residents (phone and email)
- Mentored and assisted dozens of residents, led group activities for enhanced patient outcomes, and recorded the results
- Designed programs specific to each resident's goals and interests to reduce violent incidents, spikes of depression, etc. during the COVID-19 pandemic
- Updated medical records with current data relevant to care, daily behavior, and treatment planning
- Provided training whenever possible to new staff members or transfers from other facilities
- Consulted with different healthcare disciplines to offer important mental health support to patients and maintained yearly certifications
- Volunteered to work with the HR department on a marketing and recruiting project.
Marketing Manager
Art Therapy Institute Of NC
Chapel Hill, NC
09.2019 - 02.2020
- Planned, curated, and marketed events such as art shows or contests that increased participation from the Carrboro/Chapel Hill community
- Maintained all social media accounts and updated the website when needed
- Utilized writing skills for SEO (search engine optimization)
- Designed over 15 eye catching graphics for social media and physical flyers
- Wrote and designed newsletters for email campaigns
- Managed the set-up of art exhibits, helped facilitate events, etc.
Customer Service and Development Intern
REIN - Drone Insurance
Chapel Hill, NC
05.2018 - 08.2018
- Managed a high-volume of inbound and outbound client calls daily, showcasing exceptional communication skills and ensuring unparalleled service to customers
- Leveraged strong research and communication skills to generate hundreds of leads, enhancing the company's outreach and customer engagement on a daily basis
- Reported to the VP of the department to provide valuable information, research, and even direct feedback from REIN's new leads/customers
- Conducted rigorous testing of the initial website and its functional compliance for company products, ensuring the highest quality standards and optimal performance for both mobile and desktop users
- Played a pivotal role in knowledge transfer by crafting comprehensive email and telephone scripts for future trainees, streamlining onboarding processes and ensuring consistency in customer communication
- Maintained well organized databases to track all communication, allowing quick access to client information for enhanced customer service.
Customer Service Representative
Holos Consulting Group
Raleigh, NC
11.2016 - 05.2018
- Maintained a high volume of customer presentations and calls per day, effectively communicating product value and contributing to increased brand awareness and sales
- Elevated customer retention rates through proactive and consistent follow-up calls, showcasing a commitment to building strong relationships with customers and ensuring overall satisfaction
- Leveraged social media marketing and referral strategies to amplify sales, showcasing a dynamic approach to customer engagement and staying at the forefront of modern marketing techniques
- Conducted comprehensive market research focused on the competitors in the Raleigh area, improving decision-making when in the sales field or completing calls
- Planned territories and routes for marketing campaigns in both commercial and residential areas, optimizing outreach efforts and maximizing the impact of customer service efforts.
University Liaison
Coalition Against Racism
Greenville, NC
01.2016 - 12.2016
- Enhanced program outreach by cultivating robust relationships with students, educators, and the community surrounding campus
- Resolved conflicts and addressed issues that arose between different entities and the community members who contacted the organization for help
- Promoted demonstrations, protests, and events through social media
- Engaged with the press in person/on camera to increase awareness of organizational activities
- Authored press releases, public statements, and community action plans
- Employed non-social media marketing strategies to promote community efforts, such as flyers, teach-ins, etc.
Head of Communications
Word of Mouth
Greenville, NC
04.2013 - 07.2016
- Played an integral role in the planning, promoting, and facilitating of over 50 organizational events
- Oversaw branding campaigns and event marketing across print, video, web, and social media
- Boosted market awareness by creating impactful graphics, then organizing groups to post flyers and pass out handbills
- Identified cost-effective opportunities to enhance visibility and drive foot traffic towards organizational activities
- Led meetings, workshops, and practice sessions on a regular basis that aligned with the organization's goals
- Supported grant applications and presentations, contributing to increased funding.
Education
Bachelor of Science - Communications
East Carolina University
Greenville, NC 08.2011 - 07.2016
High School Diploma -
Jacksonville High School
Jacksonville, NC 08.2007 - 06.2011
Skills
15 Years of experience in Microsoft Office
10 Years of experience in social media management
5 Years of experience in writing and public speaking
5 Years of experience in graphic design
3 Years of experience in email marketing (Network For Good, Mail Chimp)
3 Years of experience in website design
2 Years of experience in CRM software (Salesforce)
Timeline
Remote Customer Service Representative
Locksmith Connections
08.2022 - 04.2023
Grant Writer and Development Manager
Write Time Consulting
06.2021 - Current
Remote Customer Service Representative
MMC Group
03.2021 - 09.2021
Marketing Manager
Art Therapy Institute Of NC
09.2019 - 02.2020
Customer Service and Development Intern
REIN - Drone Insurance
05.2018 - 08.2018
Direct Support Professional
Residential Services Inc.
02.2018 - 07.2021
Customer Service Representative
Holos Consulting Group
11.2016 - 05.2018
University Liaison
Coalition Against Racism
01.2016 - 12.2016
Head of Communications
Word of Mouth
04.2013 - 07.2016
Bachelor of Science - Communications
East Carolina University
08.2011 - 07.2016
High School Diploma -
Jacksonville High School
08.2007 - 06.2011