Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
General Manager of the Year 2009
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Anthony Ellington

Wood River,IL

Summary

Dynamic General Manager with a proven track record at Motel 6, enhancing operational efficiency and guest satisfaction. Expert in team leadership and strategic marketing, successfully launching initiatives that increased occupancy rates. Skilled in negotiating contracts and fostering a collaborative environment, driving continuous improvement and community engagement.

Overview

24
24
years of professional experience

Work History

General Manager

Motel 6
01.2002 - Current
  • Directed daily operations to enhance guest satisfaction and operational efficiency.
  • Implemented cost control measures, optimizing budget allocations and reducing expenses.
  • Trained and mentored staff on customer service standards and operational procedures.
  • Analyzed market trends to inform pricing strategies and promotional campaigns.
  • Collaborated with corporate leadership on policy development and operational improvements.
  • Managed vendor relationships to secure quality supplies while negotiating favorable contracts.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Developed strategic marketing initiatives to increase occupancy rates and revenue streams.
  • Oversaw maintenance schedules to ensure facility compliance with safety regulations and standards.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

Business Management

Stephen Decatur High School
Decatur, IL
06-1983

Skills

  • Team leadership
  • Troubleshooting expertise
  • Operational efficiency management
  • Collaborative team member

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5-40 staff members.

Timeline

General Manager

Motel 6
01.2002 - Current

Business Management

Stephen Decatur High School

General Manager of the Year 2009

Out of 1100 properties in 2009; I achieved both Regional Manager of the Year along with the entire Accor Brand- General Manager of the Year.

This was achieved by producing high financial results which exceeded financial budget projections while maintaining a high guest relations on-line survey score. I managed several properties throughout that year while traveling extensively through the Midwest to assist other struggling managers, helping them achieve better performance results financially. I still exceeding all goals that were set by my Director of Operations for my home base location in Bellefontaine Neighbors.

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