ANTHONY ELLIS
Cocoa Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to drive business results while elevating career.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (remote)
Foundever
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Guest Service Representative
Target
02.2020 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked closely with shift manager to solve problems and handle customer concerns
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Built relationships with customers to encourage repeat business.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Military Police
U.S Army
02.2019 - 06.2019
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection
- Monitored gate activities, controlled traffic, and responded to emergencies on base
- Provided emergency response security, eliminating hazards, and potential dangers
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Ensured public safety during large-scale events by coordinating crowd control measures and monitoring potential threats.
Front End Customer Service Associate
Walmart
06.2018 - 01.2019
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise
- Answered questions about store policies and addressed customer concerns
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Bachelor of Arts - Business Administration - Management
Keiser University
Fort Lauderdale, FL07.2023
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Microsoft Office Applications
- Mac OS Operating System
- Continuous learning mindset
Timeline
Customer Service Representative (remote)
Foundever
03.2022 - Current
Guest Service Representative
Target
02.2020 - 01.2022
Military Police
U.S Army
02.2019 - 06.2019
Front End Customer Service Associate
Walmart
06.2018 - 01.2019
Bachelor of Arts - Business Administration - Management
Keiser University