Anthony Ellis

Utica,NY

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.

Tony Robbins

Summary

Dynamic Shift Leader at Cafua Management with a proven track record in enhancing customer satisfaction and boosting sales through effective upselling techniques. Skilled in cash handling and conflict resolution, I foster a positive work environment that motivates teams and drives productivity, while ensuring adherence to safety protocols and company policies.

Overview

years of professional experience

Work History

Shift Leader

Cafua Management

08.2018 - 03.2025

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Resolved conflicts between employees to maintain positive and productive work environments.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Improved team productivity by implementing efficient scheduling and task delegation methods.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Fostered positive work environment, leading to higher employee morale and reduced turnover.
Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.

Education

GED -

Cayuga Correctional Facility, Albany, NY

01-2007

Skills

Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Flexible schedule
Team motivation
Training assistance

Creative problem solving
Team collaboration and leadership
Team supervision
Conflict resolution
Staff education and training
Goal setting and tracking
Motivational leadership

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Shift Leader - Cafua Management

08.2018 - 03.2025

Cayuga Correctional Facility - GED,