Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Anthony Ellis

Utica,NY
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Dynamic Shift Leader at Cafua Management with a proven track record in enhancing customer satisfaction and boosting sales through effective upselling techniques. Skilled in cash handling and conflict resolution, I foster a positive work environment that motivates teams and drives productivity, while ensuring adherence to safety protocols and company policies.

Overview

7
7
years of professional experience

Work History

Shift Leader

Cafua Management
08.2018 - 03.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.

Education

GED -

Cayuga Correctional Facility, Albany, NY
01-2007

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Training assistance
  • Creative problem solving
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff education and training
  • Goal setting and tracking
  • Motivational leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Shift Leader - Cafua Management
08.2018 - 03.2025
Cayuga Correctional Facility - GED,

Similar Profiles

CREATE PROFILE
Anthony Ellis