Anthony Emery
Johnston City,IL
Summary
Attentive Police Dispatcher bringing [Number] years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of [Area]. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering [Number] years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in [Area of expertise] and [Type] protocols.
Overview
25
25
years of professional experience
Work History
Police Communications Officer
Marion City Goverment
Marion, IL
06.1997 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used [Software] to track and maintain case incident numbers and logs.
- Received over [Number] 911 and non-emergency calls per [Timeframe] to dispatch calls to appropriate agencies and officers on duty.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Skills
- Computer-aided dispatching
- Basic life support understanding
- Information intake
- Map reading skills
- Police and fire procedures
- Multitasking Abilities
- Active Listening
- First Aid/CPR
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Good Telephone Etiquette
- Attention to Detail
Timeline
Police Communications Officer
Marion City Goverment
06.1997 - Current
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