Anthony English
Little Elm
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Shift Manager
Wingstop
01.2025 - 09.2025
- Supervised daily operations to ensure compliance with food safety standards.
- Trained team members on menu items and customer service protocols.
- Managed inventory levels, minimizing waste through effective stock rotation.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Parts Delivery Driver
Airtron Heating & Air Conditioning
06.2023 - 01.2025
- Delivered HVAC parts to job sites, ensuring timely and accurate deliveries.
- Maintained vehicle cleanliness and performed routine maintenance checks for safety compliance.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
Maintenance Technician
Midtown Urban Student Living
01.2022 - 06.2023
- Conducted routine inspections to identify maintenance needs and ensure operational efficiency.
- Assisted with troubleshooting and repairing mechanical, electrical, and plumbing systems effectively.
- Collaborated with team members to prioritize and execute maintenance tasks in a timely manner.
- Implemented improvements to workflow processes that enhanced overall productivity of the maintenance team.
- Streamlined inventory management for spare parts, ensuring critical components were always available.
- Improved compliance with health and safety regulations, conducting regular audits and making necessary adjustments.
Lead Driver
Two Men and a Truck International
08.2021 - 01.2022
- Oversaw daily operations of moving crews, ensuring adherence to safety protocols and efficient workflows.
- Trained and mentored new drivers on company policies, customer service standards, and operational procedures.
- Managed route planning and logistics to optimize fuel efficiency and minimize travel time.
- Conducted regular vehicle inspections to maintain fleet safety, reliability, and compliance with regulations.
- Resolved customer inquiries and issues promptly, enhancing overall client satisfaction and service quality.
Director of Benefits
Cooke's Consulting Group
02.2021 - 08.2021
- Developed and implemented comprehensive benefits programs to enhance employee satisfaction and retention.
- Analyzed benefit plan costs, ensuring alignment with organizational budgetary goals.
- Collaborated with HR teams to streamline enrollment processes and improve user experience.
- Led workshops to educate employees on benefits options and promote informed decision-making.
Flex Security Officer
Iidon Security Associates
08.2019 - 02.2021
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, providing detailed reports for investigation purposes.
- Assisted in training new security officers on procedures and emergency response protocols.
- Collaborated with law enforcement agencies during investigations and emergency situations.
- Evaluated security systems and suggested improvements to enhance operational effectiveness.
- Improved overall site security through regular patrols, diligent observations, and detailed incident reports.
- Demonstrated adaptability by adjusting to changing schedules and shifting responsibilities based on client needs or staffing levels.
Team Leader
Whatabuger
01.2019 - 08.2019
- Led daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Implemented strategies to optimize workflow, reducing wait times during peak hours.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Education
No Degree - Business Management
University of Mary Hardin-Baylor
Belton, TXHigh School Diploma -
North Mesquite High School
Mesquite, TX05-2017
Skills
- Customer service focus
- Employee training
- CCTV surveillance
- Detail-oriented
- Time management
- Decision-making
- Team leadership
- Task delegation
Timeline
Shift Manager
Wingstop
01.2025 - 09.2025
Parts Delivery Driver
Airtron Heating & Air Conditioning
06.2023 - 01.2025
Maintenance Technician
Midtown Urban Student Living
01.2022 - 06.2023
Lead Driver
Two Men and a Truck International
08.2021 - 01.2022
Director of Benefits
Cooke's Consulting Group
02.2021 - 08.2021
Flex Security Officer
Iidon Security Associates
08.2019 - 02.2021
Team Leader
Whatabuger
01.2019 - 08.2019
No Degree - Business Management
University of Mary Hardin-Baylor
High School Diploma -
North Mesquite High School