Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Anthony Erlenbaugh

Skiatook,OK

Summary

Dynamic professional with extensive customer service experience at Lowe's Home Improvement, adept at problem-solving and team collaboration. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Recognized for adaptability and strong time management skills, consistently delivering exceptional service in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Merchandising Service Associate

Lowes Home Improvement
08.2023 - Current
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
  • Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Sergeant First Class

United States Army
01.2004 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Education

Business Administration And Management

Columbia College
Columbia, MO

Skills

  • Customer service
  • Problem solving
  • Time management
  • Team collaboration
  • Product knowledge
  • Conflict resolution
  • Excellent communication
  • Product restocking
  • Adaptability
  • Merchandising
  • Patience and tolerance
  • Sales experience

Accomplishments

  • Supervised team of fifty United States Soldiers.

Timeline

Merchandising Service Associate

Lowes Home Improvement
08.2023 - Current

Sergeant First Class

United States Army
01.2004 - 02.2024

Business Administration And Management

Columbia College

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Anthony Erlenbaugh