Anthony Esparza
Graduate Student
Tarpon Springs,Florida
Summary
An energetic, knowledgeable, and results-focused Educator with expertise in behavior modification and extensive experience in modernizing classrooms for long-term student success.
I am dedicated to individualized student care and fostering a safe classroom environment.
I have experience in IEP planning and classroom inclusion strategies with a successful history of introducing new technologies to classrooms and collaborating with team teachers to create dynamic lesson plans.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
7
7
Certifications
Work History
Licensed Insurance Agent
Everise
WAH, Florida
06.2022 - Current
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Promoted products and services using upselling and other sales strategies.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Adhered to health and prescription insurance products, delivery systems and claims systems.
- Explained features, disadvantages and advantages of the several policies to promote insurance sales.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Reported policy changes and company conditions affecting customer satisfaction.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected premiums on or before effective date of coverage.
- Remained impartial in order to advise clients based on circumstances.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
Patient Care Advocate
Express Scripts
WAH, Florida
11.2020 - 08.2021
- Working with patients that require assistance with placing their order for specialty medications
- This includes but not limited to obtain accurate information and efficiently scheduling delivery for medications, address any questions or concerns that a patient may have regarding current or past orders
- Comply with all regulations and procedures for maintaining patient confidentiality
- Maintaining knowledge and awareness of the services provided and needs to fulfill the duties of the position.
- Developed rapport to create safe and trusting environment for care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- .
- Resolved problems with communication and billing to foster seamless services.
- Completed documentation of care, hospital actions and patient activities.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Entered and processed patients' prescriptions into internal system.
Customer Service Agent
SYKES
WAH, Florida
01.2019 - 06.2020
- Sykes @ home – Product Support & Customer Collections
- Client: Intuit, & Capital One Bank – WAH OFFICE
- Product Support & training for Intuit products (QuickBooks, TurboTax, Mint)
- Confer with customers to identify problems, replicate them, and troubleshoot for root cause
- Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps
- Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems
- Install applications, hardware, parts, and/or equipment
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Addressed customer account discrepancies and concerns.
- Educated customers on company systems, form completion and access to services.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Adapted to new applications and maintained knowledge of current technologies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Special Education Helping Teacher
Buckingham Exceptional Student Center
Buckingham, FL
04.2018 - 10.2018
- Assists teacher with conducting lessons, managing the classroom, and developing materials
- Track student progress during the school year and create reports to let parents understand what their children are learning
- Empower students through programs designed to enhance their academic and social achievements
- Work with computers and specialized AV equipment to make these resources available to the teacher during lessons
- Act as a nurturing and encouraging influence for students during lessons
- Monitor the classroom and minimize distractions and disruptions
Floating Teacher
Redeemer Early Learning Center
Fort Myers, FL
01.2017 - 01.2018
- Ensuring that all children are always supervised
- Establishing routines
- Building children's self-esteem through positive guidance and nurturing
- Communicating with parents and discussing their children's development
- Implementing positive discipline
- Observing children and making notes of progress and development
- Promoting literacy and early education
- Providing a safe and secure environment where children feel comfortable
- Providing age-appropriate experiences and activities for children, including storytelling, games, and songs
- Integrating special needs children in a positive and respectful manner
Dispatch Representative Assistant
Data Tech Plus
Fort Myers, Florida
12.2010 - 10.2016
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources
- Interacting with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
- Microsoft Office efficient
- Invoice and Payment Authorizations for Technicians
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems
- Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish
- Your work.
General Camp Counselor
Ramapo for Children
Rhinebeck, NY
06.2015 - 08.2015
- Clarifying Expectation
- Establishing Structures and Routines
- Adapting to Individual Needs
- Responding, Reflecting, Repairing
- Role Modeling
- Building Relationship
Shift Supervisor
Barista, Starbucks Coffee Company
Naples, Florida
04.2007 - 03.2015
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Communicates information to manager so that the team can respond as necessary to create the Third-Place environment during each shift
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Provides feedback to store manager on partner performance during shift
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and
- Communicating them to the store manager
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and
- Concerns
- Executes store operations during scheduled shifts
- Organizes opening and closing duties as assigned
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety, and sanitation guidelines for all products
- Utilizes operational tools to achieve operational excellence during the shift.
Education
Master of Science - Counseling Clinical Mental Health
Nova Southeastern University
ONLINE 08.2022 - Current
Master of Science - Exceptional Student Education
Nova Southeastern University
ONLINE 01.2019 - 07.2021
Bachelor of Arts - Psychology
Nova Southeastern University
Fort Myers, Florida 08.2012 - 05.2017
Associate of Arts - General Education
Florida Gulf Coast University
Naples, FL 01.2010 - 05.2012
Skills
Organizational skills
Certification
Temporary Educator Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your daily life is your temple and your religion.
Kahlil Gibran
Timeline
Master of Science - Counseling Clinical Mental Health
Nova Southeastern University
08.2022 - Current
Licensed Insurance Agent
Everise
06.2022 - Current
Patient Care Advocate
Express Scripts
11.2020 - 08.2021
Master of Science - Exceptional Student Education
Nova Southeastern University
01.2019 - 07.2021
Customer Service Agent
SYKES
01.2019 - 06.2020
Special Education Helping Teacher
Buckingham Exceptional Student Center
04.2018 - 10.2018
Floating Teacher
Redeemer Early Learning Center
01.2017 - 01.2018
General Camp Counselor
Ramapo for Children
06.2015 - 08.2015
Bachelor of Arts - Psychology
Nova Southeastern University
08.2012 - 05.2017
Dispatch Representative Assistant
Data Tech Plus
12.2010 - 10.2016
Associate of Arts - General Education
Florida Gulf Coast University
01.2010 - 05.2012
Shift Supervisor
Barista, Starbucks Coffee Company
04.2007 - 03.2015
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