Anthony Esparza
Graduate Student
Tarpon Springs,Florida
Summary
An energetic, knowledgeable, and results-focused Educator with expertise in behavior modification and extensive experience in modernizing classrooms for long-term student success.
I am dedicated to individualized student care and fostering a safe classroom environment.
I have experience in IEP planning and classroom inclusion strategies with a successful history of introducing new technologies to classrooms and collaborating with team teachers to create dynamic lesson plans.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
7
7
Certifications
Work History
Licensed Insurance Agent
Everise
WAH, Florida
06.2022 - Current
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Promoted products and services using upselling and other sales strategies.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Adhered to health and prescription insurance products, delivery systems and claims systems.
- Explained features, disadvantages and advantages of the several policies to promote insurance sales.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Reported policy changes and company conditions affecting customer satisfaction.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected premiums on or before effective date of coverage.
- Remained impartial in order to advise clients based on circumstances.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
Patient Care Advocate
Express Scripts
WAH, Florida
11.2020 - 08.2021
- Working with patients that require assistance with placing their order for specialty medications
- This includes but not limited to obtain accurate information and efficiently scheduling delivery for medications, address any questions or concerns that a patient may have regarding current or past orders
- Comply with all regulations and procedures for maintaining patient confidentiality
- Maintaining knowledge and awareness of the services provided and needs to fulfill the duties of the position.
- Developed rapport to create safe and trusting environment for care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- .
- Resolved problems with communication and billing to foster seamless services.
- Completed documentation of care, hospital actions and patient activities.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Entered and processed patients' prescriptions into internal system.
Customer Service Agent
SYKES
WAH, Florida
01.2019 - 06.2020
- Sykes @ home – Product Support & Customer Collections
- Client: Intuit, & Capital One Bank – WAH OFFICE
- Product Support & training for Intuit products (QuickBooks, TurboTax, Mint)
- Confer with customers to identify problems, replicate them, and troubleshoot for root cause
- Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps
- Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems
- Install applications, hardware, parts, and/or equipment
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Addressed customer account discrepancies and concerns.
- Educated customers on company systems, form completion and access to services.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Adapted to new applications and maintained knowledge of current technologies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Special Education Helping Teacher
Buckingham Exceptional Student Center
Buckingham, FL
04.2018 - 10.2018
- Assists teacher with conducting lessons, managing the classroom, and developing materials
- Track student progress during the school year and create reports to let parents understand what their children are learning
- Empower students through programs designed to enhance their academic and social achievements
- Work with computers and specialized AV equipment to make these resources available to the teacher during lessons
- Act as a nurturing and encouraging influence for students during lessons
- Monitor the classroom and minimize distractions and disruptions
Floating Teacher
Redeemer Early Learning Center
Fort Myers, FL
01.2017 - 01.2018
- Ensuring that all children are always supervised
- Establishing routines
- Building children's self-esteem through positive guidance and nurturing
- Communicating with parents and discussing their children's development
- Implementing positive discipline
- Observing children and making notes of progress and development
- Promoting literacy and early education
- Providing a safe and secure environment where children feel comfortable
- Providing age-appropriate experiences and activities for children, including storytelling, games, and songs
- Integrating special needs children in a positive and respectful manner
Dispatch Representative Assistant
Data Tech Plus
Fort Myers, Florida
12.2010 - 10.2016
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources
- Interacting with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
- Microsoft Office efficient
- Invoice and Payment Authorizations for Technicians
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems
- Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish
- Your work.
General Camp Counselor
Ramapo for Children
Rhinebeck, NY
06.2015 - 08.2015
- Clarifying Expectation
- Establishing Structures and Routines
- Adapting to Individual Needs
- Responding, Reflecting, Repairing
- Role Modeling
- Building Relationship
Shift Supervisor
Barista, Starbucks Coffee Company
Naples, Florida
04.2007 - 03.2015
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Communicates information to manager so that the team can respond as necessary to create the Third-Place environment during each shift
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Provides feedback to store manager on partner performance during shift
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and
- Communicating them to the store manager
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and
- Concerns
- Executes store operations during scheduled shifts
- Organizes opening and closing duties as assigned
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety, and sanitation guidelines for all products
- Utilizes operational tools to achieve operational excellence during the shift.
Education
Master of Science - Counseling Clinical Mental Health
Nova Southeastern University
ONLINE 08.2022 - Current
Master of Science - Exceptional Student Education
Nova Southeastern University
ONLINE 01.2019 - 07.2021
Bachelor of Arts - Psychology
Nova Southeastern University
Fort Myers, Florida 08.2012 - 05.2017
Associate of Arts - General Education
Florida Gulf Coast University
Naples, FL 01.2010 - 05.2012
Skills
Organizational skills
Patient care
Decision making
Insurance practices
State regulations knowledge
Behavioral Management
Verbal and written communication
Patient education
Employee training
Inventory management
Employee management
Classroom management
Student-centered learning
Special Needs Students
Differentiated instruction
Student engagement
Secondary education
Special education
Middle school education
Training methodologies
Proficient in Microsoft Office
Certification
Temporary Educator Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your daily life is your temple and your religion.
Kahlil Gibran
Timeline
Master of Science - Counseling Clinical Mental Health
Nova Southeastern University
08.2022 - Current
Licensed Insurance Agent
Everise
06.2022 - Current
Patient Care Advocate
Express Scripts
11.2020 - 08.2021
Master of Science - Exceptional Student Education
Nova Southeastern University
01.2019 - 07.2021
Customer Service Agent
SYKES
01.2019 - 06.2020
Special Education Helping Teacher
Buckingham Exceptional Student Center
04.2018 - 10.2018
Floating Teacher
Redeemer Early Learning Center
01.2017 - 01.2018
General Camp Counselor
Ramapo for Children
06.2015 - 08.2015
Bachelor of Arts - Psychology
Nova Southeastern University
08.2012 - 05.2017
Dispatch Representative Assistant
Data Tech Plus
12.2010 - 10.2016
Associate of Arts - General Education
Florida Gulf Coast University
01.2010 - 05.2012
Shift Supervisor
Barista, Starbucks Coffee Company
04.2007 - 03.2015