Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANTHONY ESPARZA

Twinsburg

Summary

Resourceful management operations professional recognized for driving high productivity and efficient task completion. Specialized in strategic planning, team leadership, and operational improvement. Proven ability in communication, problem-solving, and adaptability, facilitating seamless execution of business strategies and enhancing team performance.

Overview

7
7
years of professional experience

Work History

Store Manager

Starbucks
Aurora
01.2023 - Current
  • Organized promotional events to increase product awareness.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Developed strategies to maximize sales and profitability.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Store Manager

Dunkin Donuts
Twinsburg
01.2020 - 12.2022
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized promotional events to increase product awareness.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared monthly reports on sales figures, expenses, profits.

Customer Service Representative

Dunkin' Brands
Twinsburg
01.2018 - 12.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Bachelor of Marketing - Marketing

Kent University
Kent, OH
12-2022

Skills

  • Team leadership
  • Budget management
  • Operational efficiency
  • Profit and loss accountability
  • Work Planning and Prioritization
  • Outstanding communication skills
  • Adaptability and flexibility
  • Decision-making

Timeline

Store Manager

Starbucks
01.2023 - Current

Store Manager

Dunkin Donuts
01.2020 - 12.2022

Customer Service Representative

Dunkin' Brands
01.2018 - 12.2019

Bachelor of Marketing - Marketing

Kent University

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