ANTHONY ESPOSITO
Sparks
Summary
Over 14 years of Customer Service and Sales experience. Friendly and helpful demeanor. Good Computer Skills / Sales Skills / Customer Service
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
CSR/ Dispatcher/ HVAC/Call Center
Sierra Air
08.2022 - 10.2025
- Coordinated Service Appointments – Scheduled, confirmed, and rescheduled HVAC service calls for customers.
- Customer Support – Answered customer inquiries, provided troubleshooting advice, and addressed service concerns.
- Dispatch Technicians – Assign HVAC technicians to service calls based on urgency, location, and technician availability.
- Managed Service Requests – Recorded and tracked service requests, ensuring timely response and resolution.
- Data Entry & Scheduling – Updated customer information, maintenance schedules, and job statuses in the system.
- Problem-Solving – Resolved scheduling conflicts, service delays, and customer complaints in a professional manner.
- Collaboration – Communicated with the operations team to ensure smooth service delivery and efficient use of resources.
- Coordinated Inspections & Service Calls - Scheduled and confirmed appointments for property inspections, focusing on FAU systems, HVAC maintenance, and repair.
- Collaborated with Real Estate Teams: Worked closely with realtors and property managers to ensure HVAC systems were up to code and operational during property sales.
Sales/CSR/Stocking Associate
Rent A Center
07.2020 - 08.2022
- Customer service: Greeting customers, answering questions, and providing product knowledge.
- Knowing products well, using a special formula to give monthly and weekly rates.
- Driving box trucks, delivering merchandise, building, and using tools.
- Accounts Receivable
- Opening and closing the store, monitoring video surveillance.
- Over 170 phone calls a day to customers to collect money and market items for sale.
Retail / Sales/Merchandise Stocker
Garbati Bottega/Peppermill/Cashier
05.2018 - 07.2020
- Customer service: Greeting customers, answering questions, and providing product knowledge
- Stocking shelves, organizing merchandise, and design displays
- Processing payments, handling refunds and returns, and POS transactions
- Assisting with inventory customer complaints and monitoring customer activity
- Assisting with promotional events and marketing initiatives
- Over 75K in sales
Customer Service Representative
Noteworthy Marble & Tile, Inc.
05.2014 - 04.2018
- Greet customers, and answer phones.
- Handle client relationship management functions.
- Research and provide product information to customers.
- Customer satisfaction follow-up.
Education
Certificate - Business and Marketing
Santiago Canyon College
Diploma - HS
LA Entrada High School
Diploma - Obtained Unarmed Security Guard Card/ Security Experience
Skills
- Critical thinking
- Data entry
- Customer service
- Active listening
- Customer relations
- Call center experience
- Computer proficiency
- Payment processing
- Scheduling
- Stock management
- Product knowledge
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Supervised team of 5 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Timeline
CSR/ Dispatcher/ HVAC/Call Center
Sierra Air
08.2022 - 10.2025
Sales/CSR/Stocking Associate
Rent A Center
07.2020 - 08.2022
Retail / Sales/Merchandise Stocker
Garbati Bottega/Peppermill/Cashier
05.2018 - 07.2020
Customer Service Representative
Noteworthy Marble & Tile, Inc.
05.2014 - 04.2018
Diploma - HS
LA Entrada High School
Diploma - Obtained Unarmed Security Guard Card/ Security Experience
Certificate - Business and Marketing
Santiago Canyon College