Anthony Fairweather
Kearny
Summary
Dynamic IT/AV Support Technician with a proven track record at Spyscape, excelling in technical support and customer service. Adept at troubleshooting hardware issues and enhancing event experiences through effective collaboration. Recognized for attention to detail and problem-solving skills, ensuring seamless operations and high client satisfaction during live events.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT/AV Support Technician
Spyscape
New York
02.2024 - Current
- Operated audio-visual equipment for live events and presentations.
- Set up and tested sound systems before each event.
- Collaborated with event coordinators to determine technical needs.
- Provided technical support during events to ensure smooth operation.
- Maintained and repaired AV equipment for optimal performance.
- Trained new technicians on equipment handling and best practices.
- Assisted in the design of AV setups for various venues.
- Documented technical procedures and maintained inventory of equipment.
- Assisted clients with the use of audio-visual equipment at live events and conferences.
- Disassembled used audio-visual systems after events or meetings were completed.
- Installed video walls and monitors to display visuals for presentations.
- Maintained and troubleshot audiovisual equipment, including projectors, sound systems, microphones, amplifiers, mixers, and associated cables.
- Performed preventive maintenance on all AV equipment as needed.
- Ensured proper operation of AV system components during events or meetings.
- Setup audio-visual systems for conferences and events in accordance with customer specifications.
- Provided technical support to customers using the audiovisual system prior to their event or meeting start time.
- Calibrated audiovisual systems to ensure optimal performance.
- Updated knowledge base on current industry trends related to audiovisual technology.
- Tested newly installed audio-visual systems prior to use by clients.
- Set up staging areas according to safety regulations using appropriate rigging techniques.
- Monitored audiovisual signals for quality control purposes.
- Coordinated with vendors to procure new audio-visual hardware or software when required.
- Diagnosed technical problems related to AV equipment malfunctions and took corrective action accordingly.
- Developed user manuals outlining operating procedures for various types of audiovisual systems.
- Conducted training sessions for staff on the proper usage of audio-visual systems.
- Reviewed and analyzed blueprints and diagrams to identify project specifications.
- Checked completed work for quality and accuracy.
- Supervised crew of audio-video installation team members and third-party subcontractors.
- Installed and tested projects.
- Employed best practices and safety protocols during equipment installations.
- Used appropriate tools and materials in alignment with safety protocols and industry best practices.
- Utilized industry best practices in pulling low-voltage cabling.
- Followed specifications to pull and terminate cables.
- Evaluated circuit boards to component level using variety of instruments to resolve issues.
- Monitored and repaired range of equipment, including audio, video and video conferencing systems.
- Identified, diagnosed, and resolved problems with media systems.
- Controlled lights, sound and A/V equipment during live productions.
- Prepared sets with lighting and other equipment to meet production specifications.
- Assessed AV equipment, performing minor repairs to promote continued functionality.
- Managed day-to-day AV operations, supervising equipment removal and return.
- Collaborated with production staff to deliver exceptional performances.
- Installed and configured hardware and software for user workstations.
- Provided technical support for software applications and network issues.
- Maintained inventory of IT supplies and equipment for efficient operations.
- Assisted in troubleshooting and resolving system errors or malfunctions.
- Collaborated with team members to improve IT service delivery methods.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Operated various machinery such as soldering irons, presses, and drills in accordance with safety protocols.
- Performed rework on defective assemblies, utilizing soldering irons, tweezers, pliers, wire cutters and other tools.
- Repaired damaged wires using soldering techniques or by replacing entire sections of wire.
- Repaired circuit boards and other electrical components using soldering tools.
- Repaired defective components on PCBs using soldering iron and other hand tools.
Brand Ambassador
Spyscape
New York
02.2023 - Current
- Collaborated with marketing team to promote brand initiatives and campaigns.
- Provided product knowledge training to new brand representatives and staff.
- Gathered customer feedback to inform future marketing strategies and improvements.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Employed basic selling techniques to engage with customers.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Distributed flyers, brochures, and other materials at promotional events.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
- Increased sales and brand awareness through face-to-face marketing.
- Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
- Assisted with creating digital advertisements for various online platforms.
- Participated in team meetings to discuss strategies and share feedback from the field.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Worked with employers to identify and stock optimum products.
Paintball Referee
Area 53 Paintball & Airsoft
Brooklyn
10.2020 - 07.2022
- Kept gameplay moving, communicating efficiently with officials regarding rule violations.
- Safeguarded players and promoted fair play by fostering safety and compliance across tournament platforms.
- Scheduled referee shifts, staff meetings and game times.
- Addressed rule infractions and implemented penalties according to regulations.
Baggage Handler
Prime flight Aviation Services
Queens
02.2017 - 09.2020
- Assisted with handling and transportation of airline-specific luggage.
- Connected electrical equipment to power sources and tested before use.
- Monitored work area, maintained cleanliness according to safety protocols and reported maintenance needs to supervisor.
- Transported checked bags to CTX screening and loaded onto conveyor system.
- Operated baggage handling equipment and conveyor systems safely.
- Sorted and organized luggage for efficient transfer to aircraft.
- Inspected baggage for damage and reported issues to supervisors.
- Collaborated with team members to maintain workflow efficiency.
- Followed safety protocols and guidelines during all operations.
- Collected, sorted and checked baggage tags against flight lists.
- Followed safety protocols when operating heavy machinery and equipment.
- Assisted passengers with their luggage needs.
Food Porter
Key Food
Queens
11.2015 - 12.2016
- Handled daily food production demands by preparing supplies, ingredients and utensils needed to achieve objectives.
- Documented food production information on log sheets and transferred data to master schedule for supervisor review.
- Maintained dairy cleanliness and dairy supply room.
Education
GED - Culinary Arts
Delaware Valley Job Corps
Callicoon, NY06.2013
Skills
- Responsible & Reliable
- Technical support
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Remote support
- Hardware repair
- Repair skills
- Technical issues analysis
- Hardware troubleshooting
- Management skills
- Effective communication
- Analytical thinking
Certification
Certificate of Fitness F-03 - Indoor Place of Assembly Safety Personnel Issued By: FDNY
Timeline
IT/AV Support Technician
Spyscape
02.2024 - Current
Brand Ambassador
Spyscape
02.2023 - Current
Paintball Referee
Area 53 Paintball & Airsoft
10.2020 - 07.2022
Baggage Handler
Prime flight Aviation Services
02.2017 - 09.2020
Food Porter
Key Food
11.2015 - 12.2016
GED - Culinary Arts
Delaware Valley Job Corps