Anthony Farina
Clifton Park,New York
Summary
Cybersecurity IT professional with a proven track record at CDPHP, excelling in incident response and Active Directory administration. Adept at enhancing customer service through effective problem-solving and technical documentation. Skilled in PowerShell scripting, I thrive in collaborative environments, driving process improvements and ensuring seamless IT operations.
Overview
9
9
years of professional experience
Work History
Service Desk Technician Analyst
CDPHP
Albany, USA
07.2025 - Current
- Support Windows 11, Microsoft 365, Active Directory, VPN, Powershell, Azure
- Conduct password resets, MFA enrollment, Account lockout recovery, Phishing email analysis
- Maintain documentation in ServiceNow, contributing to process improvements
- Deploy and image laptops and desktops ensuring consistent configurations
IT Intern
Keeler Motor Car Company
Latham, USA
05.2024 - 08.2024
- Maintained control over company systems to ensure company success
- Exercised company software CDK
- Company survived through CDK car sales software ransomware attack outage
Lifeguard
Rotterdam Boys and Girls Club
Schenectady, USA
05.2017 - 08.2024
- Head Lifeguard – Ensured the safety and smooth operation of Schenectady City Pools; oversaw lifeguard activities requiring alert adaptation and immediate response to emergency situations
- Certified Swim Instructor - provided swim instruction to community inner city youth; encouragement advancement of swimming skills
Web Site Designer
12.2022 - 05.2023
- Charge people set amounts to structure a business website layout
- Website design on my own personal e-commerce business
Education
Bachelor of Science - Cybersecurity with an Emergency Preparedness Homeland Security Concentration
University At Albany, State University of New York
Albany, NY12-2024
Business Administration -
Long Island University Post
05.2021
Skills
- Incident response and management
- Active Directory administration
- Azure cloud services management
- PowerShell scripting and automation
- VPN troubleshooting and support
- ServiceNow administration
- Customer service excellence
- Technical documentation and writing
- Problem solving strategies
- Time management skills
- Team collaboration and dynamics
- Account recovery processes
- Phishing analysis techniques
- Remote support solutions
- Ticketing system management
- Intrusion detection and prevention systems
- HTML and CSS proficiency
- Python programming skills
- SQL database management
- Java programming language proficiency
- C software proficiency
- Laptop reconciliation
- Windows operating system expertise
- Mac OS proficiency
- iOS application support
- Android OS knowledge
- Unix/Linux system administration
- Microsoft Access database skills
- Oracle database expertise
- Leadership and team management skills
- Microsoft Office suite proficiency
Coursework
- CompTIA Network+ Certification
- Google Cybersecurity Professional Certificate, 6 Month Course, 08/01/24
- UAlbany Showcase, Qualitative & Quantitative Cyber Threat Research Project, 04/01/24
Timeline
Service Desk Technician Analyst
CDPHP
07.2025 - Current
IT Intern
Keeler Motor Car Company
05.2024 - 08.2024
Web Site Designer
12.2022 - 05.2023
Lifeguard
Rotterdam Boys and Girls Club
05.2017 - 08.2024
Bachelor of Science - Cybersecurity with an Emergency Preparedness Homeland Security Concentration
University At Albany, State University of New York
Business Administration -
Long Island University Post