Anthony Ferri
Brunswick,GA
Summary
Accomplished Claims Adjuster with a proven track record at State Farm, adept in property inspection and settlement negotiation. Excelled in analyzing over 30 claims weekly, leveraging exceptional analytical and communication skills to enhance customer satisfaction. Demonstrated expertise in claims processing and fostering relationships, significantly improving claims resolution efficiency.
Motivated fire claims adjuster specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through twenty-five years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
25
25
years of professional experience
Work History
Claims Adjuster
State Farm
07.2000 - 02.2025
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Interacted with witnesses and claimants.
- Exercised proper judgment and decision making to analyze over 30+ claims per week.
- Prepared reports of findings of investigations.
- Used Xactimate to compile estimates for personal property and structure damage.
- Performed 20+ field investigations of damaged properties every month.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Scoped and photographed properties for defects and damage.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Examined claims forms and other records to determine insurance coverage.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Education
Bachelor of Arts - Political Science
The Citadel
Charleston, SC05-2000
Skills
- Property inspection
- Claims processing
- Analytical-minded
- Claims investigation
- Personal accountability
- Excellent people skills
- Casualty and property loss
- Policy investigations
- Multitasking
- Report writing
- Claims adjustment
- Verbal communication
- Manage settlements
- Determine coverage
- Liability determination
- Excellent communication
- Organizational skills
- Settlement negotiation
- Relationship building
- Customer service and support
- Communication skills
- Claims
Timeline
Claims Adjuster
State Farm
07.2000 - 02.2025
Bachelor of Arts - Political Science
The Citadel
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