Anthony Fewell
Charlotte,NC
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
29
29
years of professional experience
Work History
Owner
Johnson And Associates
12.2016 - 07.2023
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Credit Collections Supervisor
TK And Associates
08.2008 - 12.2016
- Improved credit collection efficiency by implementing new strategies and procedures.
- Streamlined the collections process for better results with regular team meetings and performance monitoring.
- Reduced outstanding debts by proactively contacting clients and negotiating payment plans.
- Enhanced client relationships through effective communication and conflict resolution skills in debt recovery situations.
Senior Credit Collections Analyst-Supervisor
ARG Financial
10.2005 - 06.2009
- Streamlined the collections process for faster debt recovery and reduced delinquencies.
- Improved customer relations through professional communication and negotiation tactics in credit collections.
- Managed a diverse portfolio of accounts, ensuring timely collections and minimized losses from bad debts.
- Implemented effective dunning campaigns targeting overdue accounts for maximum recovery results while maintaining positive customer relationships.
- Contributed to improved cash flow management by consistently meeting or exceeding targets for collections performance metrics.
- Drove continuous improvement initiatives in credit and collections processes, identifying opportunities for increased efficiency and effectiveness through data-driven analysis.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
Collections Specialist
Providence Recovery
08.2004 - 07.2005
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
Customer Service-1st Party Collections
CitiFinancial Auto
03.1994 - 02.2003
- Reduced delinquency rates with proactive communication and targeted payment plans.
- Enhanced team productivity, providing consistent coaching and support to fellow representatives.
- Navigated complex collection cases, utilizing effective negotiation skills for successful outcomes.
- Collaborated with cross-functional teams to identify process improvements and implement best practices in collections operations.
- Maintained accurate records of collection activities, ensuring compliance with company policies and industry regulations.
- Assisted customers with financial education resources, empowering them to make informed decisions about their debts.
- Exceeded performance metrics consistently, contributing to overall team success in meeting or surpassing targets.
- Established rapport with customers through active listening and empathetic communication techniques.
- Championed a positive work culture by fostering open communication channels among colleagues and encouraging collaboration.
Education
CDL License - Truck Driver
CPCC
Charlotte, NC03.2023
Skills
- Regulatory Compliance
- Business Management
- Administrative Oversight
- Team Oversight
- Business Planning
- Staff Management
- Human Resources
- Talent Development
- Strategic Planning
Timeline
Owner
Johnson And Associates
12.2016 - 07.2023
Credit Collections Supervisor
TK And Associates
08.2008 - 12.2016
Senior Credit Collections Analyst-Supervisor
ARG Financial
10.2005 - 06.2009
Collections Specialist
Providence Recovery
08.2004 - 07.2005
Customer Service-1st Party Collections
CitiFinancial Auto
03.1994 - 02.2003
CDL License - Truck Driver
CPCC