Anthony Fisher
Philadelphia,PA
Summary
Seeking meaningful employment that allows utilization and enhancement of leadership and organizational skills, ultimately advancing career goals.
Overview
9
9
years of professional experience
Work History
Ongoing Support Generalist
Bank Of America Merrill Edge
06.2020 - 03.2024
- Data entry, account updates, and general processing of account forms.
- Processed transactions according to established policies & procedures.
- Processed incoming documents, emails, calls, Related to client documents for Consumer Investment accounts.
- completed over 100 cases on sales force daily, Made outbound calls as necessary.
- Delivered high quality customer service, while stressing client focus, product knowledge, and problem resolution.
- Handled sensitive information confidentially when processing personal data such as payment details or rewards account updates for customers.
- Expedited customer requests for account updates, transfers, or closures with thorough attention to detail and accuracy.
- involved in remote work options where feasible, reducing onsite personnel density while maintaining operational efficiency.
Customer Service Manager
Walmart
06.2015 - 01.2018
- Responsible for greeting guest and providing quality service to visitors
- Completed inventory regularly and assists with upkeep of merchandise
- Responsible for assisting customers with purchases and/or store returns
- Unload trucks, slot and bin merchandise
- CSM, customer service manager/ supervised cashiers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Certificate Business Administration - Business Management, It information
Year Up Greater Philadelphia, Pierce College
Philadelphia, PA01.2019
Graphic design
Devry University
01.2016
High School Diploma -
Mariana Bracetti Academy High School
01.2014
Skills
CRM Management
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Multitasking
Remote Work Experience
Scheduling Management
Virtual Collaboration
Database entry
Meeting facilitation
Telephone Etiquette
Data Validation
Grouping Data
Date and Time Functions
Creative Thinking
Volunteer Experience
Memphis Market, Philadelphia, PA, Inventory, Take orders, Unload truck, Assisted Customers
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Year up Greater Philadelphia
Quote
Try again. Fail again. Fail better.
Samuel Beckett
Timeline
Ongoing Support Generalist
Bank Of America Merrill Edge
06.2020 - 03.2024
Customer Service Manager
Walmart
06.2015 - 01.2018
High School Diploma -
Mariana Bracetti Academy High School
Certificate Business Administration - Business Management, It information
Year Up Greater Philadelphia, Pierce College
Graphic design
Devry University
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