Summary
Overview
Work History
Skills
Timeline
Generic

ANTHONY FLORES

San Antonio,TX

Summary

Experienced Case Manager with a strong background in personal injury claims, customer service and retail. Recognized for exceptional communication, problem-solving, and interpersonal skills. Able to maintain composure in high-pressure situations.

Overview

4
4
years of professional experience

Work History

Service Operations Coordinator

Greatwater Garages
03.2025 - Current
  • Collaborated closely with the Vice President and district managers, serving as a key liaison between frontline staff and operations teams to ensure clear communication and operational alignment across 11 retail locations in San Antonio.
  • Ensured all corporate service standards and KPIs were consistently met or exceeded.
  • Resolved service issues and concerns promptly, ensuring high levels of customer satisfaction and client retention.
  • Developed and maintained operational reports to track performance and identify improvement areas.
  • Trained new team members on standard operating procedures and company policies.

Key Holder

Oakley
08.2024 - Current
  • Partnered with the store manager to organize and manage inventory operations, maintaining accurate stock levels across 1,000+ units through efficient stockroom and shipment processes.
  • Analyzed sales reports, tracked performance metrics, and implemented action plans to optimize sales opportunities and improve store performance.
  • Resolved customer concerns and complaints promptly and professionally, maintaining positive experiences and customer loyalty.
  • Collaborated with team members to achieve weekly store sales goals exceeding $30,000 through strong communication and teamwork.

Case Manager

Pusch & Nguyen Injury Lawyers
09.2023 - 09.2024
  • Acted as clients' primary point of contact, providing guidance and support throughout the claims process to ensure their needs were met and their cases progressed smoothly.
  • Facilitated and monitored clients' medical treatment plans and managed property damage claims, ensuring clients receive appropriate care and timely property repairs or replacements.
  • Collaborate with attorneys to prepare for negotiations, mediation, arbitration, and trial proceedings, providing valuable insights and documentation to support clients' claims.
  • Supported the intake and administrative departments in the San Antonio satellite office, enhancing overall efficiency and client satisfaction.
  • Prepared demand letters and supporting documentation to strengthen clients' cases and maximize settlement potential.

Leasing Assistant Manager

NRP Group
03.2023 - 07.2023
  • Provided comprehensive knowledge of the apartment community, amenities, and surrounding neighborhood to prospective residents.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Supported property management in conducting market research to identify competitive rental rates.

Sr. Case Manager

Thomas J. Henry Personal Injury Attorney's
09.2021 - 01.2023
  • Efficiently set up auto liability, uninsured (UM), underinsured (UIM), and personal injury protection (PIP) medical payment (Med Pay) claims daily.
  • Interacted with clients and potential new clients (PNCs) daily to understand and address their needs.
  • Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
  • Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
  • Facilitated settlement completion by having clients sign the release of liability and settlement check, disbursing expenses, and providing the remaining check to the client before closing the file.

Skills

  • Strong Work Ethic
  • Team Player
  • Legal Drafting
  • Organization and Multitasking
  • Time Management
  • Data Entry
  • Case Management
  • Public Notary

Timeline

Service Operations Coordinator

Greatwater Garages
03.2025 - Current

Key Holder

Oakley
08.2024 - Current

Case Manager

Pusch & Nguyen Injury Lawyers
09.2023 - 09.2024

Leasing Assistant Manager

NRP Group
03.2023 - 07.2023

Sr. Case Manager

Thomas J. Henry Personal Injury Attorney's
09.2021 - 01.2023

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ANTHONY FLORES