Anthony Flores
Bakersfield,CA
Summary
Dynamic and results-driven professional with extensive experience at Chipotle Grill, excelling in training and mentoring new crew members. Proven expertise in food safety and exceptional customer service, consistently enhancing team performance and guest satisfaction. Recognized for effective coaching techniques and maintaining high standards of cleanliness and organization in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member Trainer
Chipotle Grill
08.2023 - Current
- Trained new crew members on operational procedures and safety protocols.
- Assisted in maintaining cleanliness and organization of work areas.
- Demonstrated menu items to enhance knowledge of products among team members.
- Supported management in inventory control and stock replenishment tasks.
- Provided guidance on customer service standards to improve guest experiences.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Developed job-specific competencies and performance standards.
Crew Member
Popeyes® Louisana Kitchen
03.2022 - 11.2022
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Delivered exceptional customer service by efficiently taking and processing orders.
- Operated kitchen equipment proficiently to prepare menu items according to established recipes.
- Collaborated with team members during peak hours to optimize workflow and reduce wait times for customers.
- Resolved customer complaints effectively, ensuring a positive dining experience while adhering to company policies.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Assisted other team members to achieve goals.
Crew Member/ Maintenance
McDonald's
10.2020 - 05.2022
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment efficiently, adhering to safety and sanitation protocols.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Assisted in training new crew members on operational procedures and service standards.
- Prepared food items according to company recipes and quality standards for consistency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Certificate - Sterile Processing And Distribution
Altamont Healthcare
Bakersfield, CAHigh School Diploma - General Studies
Golden Valley High School
Bakersfield, CA07.2021
Skills
- Health and safety regulations
- Motivational techniques
- Feedback delivery
- Employee engagement
- Cash handling
- Workplace safety
- Coaching and mentoring
- Food safety
- Food safety understanding
- Work Planning and Prioritization
- Restaurant standards
- Training tools and resources
- Mentorship
- Equipment maintenance
- Continuous development
- Customer service
- Time management
- Problem-solving
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Active listening
- Kitchen sanitation
- Food preparation
- Safe food handling
- Sanitation and cleaning
- Team building
- Opening and closing procedures
- Continuous improvement
- Recipe adherence
- Attention to detail
Certification
Food Handlers certification
Certified trainer
Languages
German
Elementary
Additional Information
Frequently volunteering at Houchin Blood Bank donating blood, plasma, and platelets.
Timeline
Crew Member Trainer
Chipotle Grill
08.2023 - Current
Crew Member
Popeyes® Louisana Kitchen
03.2022 - 11.2022
Crew Member/ Maintenance
McDonald's
10.2020 - 05.2022
Certificate - Sterile Processing And Distribution
Altamont Healthcare
High School Diploma - General Studies
Golden Valley High School