Anthony Floyd
Raeford,NC
The way to get started is to quit talking and begin doing.
Walt Disney
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Team Member
Chick-fil-A Restaurants
Fayetteville, NC
10.2023 - 07.2024
Crew Member
Little Caesars Pizza
Fayetteville, NC
01.2023 - 10.2023
Sales Associate
Hibett Sports
Fayetteville, NC
03.2022 - 11.2023
- Promoted products by tracking offerings and prices
- Offered guidance on installation and troubleshooting for customers requiring additional assistance
- Monitored sales performance to identify opportunities for improvement
- Overcame customer objections using product demonstrations
- Collaborated with team members to meet sales targets
- Greeted customers and asked questions to assess needs
- Assisted in planning and execution of in-store events to drive traffic and sales
- Built and maintained customer relationships to encourage repeat business
Insurance Customer Service Representative
Boundless Inc
Fayetteville, NC
01.2022 - 12.2024
- Utilized CRM software to record customer interactions, document feedback, and track resolution status
- Provided account information, claims procedure guidance and additional resources to support policyholders throughout claims process
- Conducted policy audits to identify discrepancies or areas needing attention
- Enhanced customer understanding of complex insurance concepts through clear and simplified explanations
Timeline
Team Member - Chick-fil-A Restaurants
10.2023 - 07.2024
Crew Member - Little Caesars Pizza
01.2023 - 10.2023
Sales Associate - Hibett Sports
03.2022 - 11.2023
Insurance Customer Service Representative - Boundless Inc
01.2022 - 12.2024
Hoke County High School - High School Diploma,
08.2020 - 05.2024
Summary
Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages in timely manner. Talented Insurance Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Skills
- Complaint handling
- Client education
- Organization
- Insurance terminology
- Problem-solving
- Database management
- Records management
- Analytical skills
- Documentation
- Relationship building
- Secure data practices
- Teamwork and collaboration
- Analytical thinking
Education
High School Diploma -
08.2020 - 05.2024
Accomplishments
- Collaborated with a team of 8 in the development of SmartApp.
- Resolved product issue through consumer testing, resulting in a 15% improvement in user satisfaction.
- Achieved cost savings of $25,000 through effectively helping with inventory management.
- Documented and resolved software bugs, leading to a 30% reduction in support tickets.
- Achieved 100% on-time delivery by completing project milestones with accuracy and efficiency.
- Supervised a team of 5 staff members.
- Achieved 30% productivity increase by introducing Trello for task management.
Languages
English
Native language
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionWork-life balanceCareer advancementStock Options / Equity / Profit SharingTeam Building / Company RetreatsCompany CulturePaid time offPaid sick leave401k matchHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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