Anthony Ford
Birmingham,AL
Summary
Results proven professional with experience in technology, customer service, and recording industries. Work experience includes the support, planning, production, and management areas. Creative and self motivated with extensive strategy and execution experience; project management and functional leadership throughout all phases of project life cycle. Possesses strength and ability to communicate and manage project goals and responsibilities to various levels of clients and team members. Experience includes working as Chief Business Officer of an investment firm, manager of a recording studio and record label, tech professional and customer service rep.
Overview
22
22
years of professional experience
Work History
Chief Business Officer
Marathon Capital Investments
Huntsville, AL
02.2021 - 02.2023
- Executed strategic initiatives for growth and profitability improvement.
- Directed the identification of new business opportunities, customer segments, and market trends.
- Provided leadership and direction to the executive team in setting corporate objectives.
- Evaluated performance metrics across departments to ensure organizational goals are met.
- Represented the company at industry events, conferences, and public forums to enhance business networking.
Production Team Member
Mazda Toyota Manufacturing
Madison, AL
02.2022 - 09.2022
- Adhered to strict safety guidelines while operating machinery.
- Performed quality control checks on assembled items.
- Collaborated with team members to meet daily production goals.
- Used hand tools, power tools and other equipment to assemble components.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Rotated through various stations on the production line to maintain skill versatility.
- Participated in team meetings to discuss production goals and improvements.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Operated machinery and equipment with precision to meet production line standards.
Recording Producer
Cole Blooded Music Group
Atlanta, Georgia
11.2005 - 02.2022
- Supervised mixing and mastering processes in order to ensure high quality results.
- Analyzed music tracks to identify areas of improvement and potential enhancements.
- Researched industry trends in order to stay current with best practices.
- Edited audio clips using various digital editing software programs.
- Collaborated with songwriters to create unique sonic textures for songs.
- Worked closely with clients to ensure their artistic vision is met.
- Coordinated communication between the artist and the engineer during recording sessions.
- Documented progress of recordings through written reports or audio logs.
- Provided creative input throughout the entire production process.
- Created detailed budget plans for each production project.
- Negotiated contracts with record labels, publishers, and other stakeholders.
- Managed digital audio workstations during live performances or rehearsals.
- Evaluated and selected session musicians to collaborate on musical projects.
- Edited raw voice recordings, added sound effects, and mixed to format.
- Reformatted audio, digital and video files for editing, remastering and transfer.
- Resolved hardware and network issues to prevent performance delays.
- Used sound editing boards to mix voices and music.
- Used control console to regulate volume level and sound quality during performances and recording sessions.
Tech Support Rep
Lg Electronics Usa
Madison, AL
06.2004 - 11.2005
- Provided technical assistance to customers through phone, email and chat support.
- Demonstrated advanced product knowledge to solve customer issues.
- Served as first point of contact for incoming technical service calls and emails.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Handled customer service issues by providing guidance or escalating for advanced support.
Customer Service Representative
Afni Inc, Verizon
Opelika, AL
12.2002 - 06.2004
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Information Technology Help Desk Intern
Vulcan Materials
Birmingham, AL
05.2001 - 05.2002
- Provided support related to hardware, software, and network issues.
- Answered incoming calls and emails to provide technical assistance for customers.
- Assisted with troubleshooting of desktop computers, laptops, phones and tablets.
- Managed backup and restore processes for critical data systems as needed.
- Researched potential solutions, identified root causes and provided appropriate workarounds to resolve customer issues.
- Participated in team meetings with other members of the IT staff.
- Installed operating system upgrades and service packs on users' PCs.
- Ensured that all help desk tickets were tracked accurately and resolved in a timely manner.
- Performed remote diagnostics on end-user systems when possible.
- Created user accounts, profiles and passwords according to company policies.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Opened service tickets for clients, documenting user information and description of problem.
- Supported customers with password resets and account customization.
- Fielded help desk customer questions and fulfilled requests.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained confidentiality regarding sensitive customer information at all times.
- Documented all customer interactions in the help desk ticketing system.
Education
Some College (No Degree) - Human & Organizational Development
Vanderbilt University
Nashville, TNSome College (No Degree) - Management Information Systems
University of Louisville
Louisville, KYSome College (No Degree) -
Southern Union State Community College
Opelika, ALSkills
- Application installations
- User Support
- Customer Service
- Microsoft Outlook
- Technical Troubleshooting
- Hardware and Peripherals
- Technical Support
References
References available upon request.
Timeline
Production Team Member
Mazda Toyota Manufacturing
02.2022 - 09.2022
Chief Business Officer
Marathon Capital Investments
02.2021 - 02.2023
Recording Producer
Cole Blooded Music Group
11.2005 - 02.2022
Tech Support Rep
Lg Electronics Usa
06.2004 - 11.2005
Customer Service Representative
Afni Inc, Verizon
12.2002 - 06.2004
Information Technology Help Desk Intern
Vulcan Materials
05.2001 - 05.2002
Some College (No Degree) - Human & Organizational Development
Vanderbilt University
Some College (No Degree) - Management Information Systems
University of Louisville
Some College (No Degree) -
Southern Union State Community College