Anthony Fortunato
Maple Shade Township,NJ
Summary
Dynamic Expert Technician at Xylem Inc. with a proven track record in troubleshooting and repair, enhancing operational efficiency through preventive maintenance. Recognized for exceptional customer service and attention to detail, I consistently improved system performance and increased customer satisfaction by swiftly resolving technical issues. Adaptable and committed to continuous learning in evolving technologies.
Overview
12
12
years of professional experience
Work History
Expert Technician
Xylem Inc.
03.2013 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Education
Aerospace Engineering
USAF
Lackland AFB04-2001
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Installation and repair
- Maintenance and repairs
Timeline
Expert Technician
Xylem Inc.
03.2013 - Current
Aerospace Engineering
USAF
USAF Disabled Veteren
USAF Disabled Veteran. 50% Disability. However does not impact my work.
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