Anthony Franchino

Assistant Manager/Shift Supervisor/Usher

Cinemark

05.2017 - 05.2025

Led team in executing daily operational strategies to enhance customer experience.
Developed and implemented training programs for staff to optimize performance and service quality.
Analyzed sales data and trends to inform inventory management and promotional strategies.
Collaborated with cross-functional teams to streamline processes and improve overall efficiency.
Oversaw scheduling and staffing, ensuring optimal coverage during peak business hours.
Ensured compliance with health and safety regulations, maintaining a safe environment for patrons and staff.
Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Organized and stocked shelves efficiently to enhance product visibility and accessibility.
Monitored product expiration dates, ensuring timely rotation of stock and minimizing spoilage.
Collaborated with team members to maintain cleanliness and safety standards in storage areas.
Supervised daily cleaning operations, ensuring adherence to hygiene and safety standards.
Trained new staff on effective cleaning techniques and equipment usage.
Supervised daily restaurant operations, ensuring adherence to quality and service standards.
Oversaw daily operations of concessions, ensuring efficient service delivery and customer satisfaction.
Assisted patrons with seating arrangements and ticket verification processes.
Collaborated with staff to maintain cleanliness and organization of public areas.