Anthony Francis

Operational Excellence & Shrink Reduction

• Drove profitability and operational efficiency through effective merchandise protection, inventory accuracy, and control of high-shrink items.
• Applied policies and data-driven insights for informed decision-making, identifying effective solutions through strong analytical judgment and operational expertise.
• Implemented successful loss prevention strategies resulting in the identification and apprehension of shoplifting suspects.
• Transformed a high-shrink facility from 2.65% to 1.70% , achieving a reduction from $2.5M to $1.7M in shrink losses within the first year. Further dropping to a 1.66% in year two.
• Conducted operational audits, variance reviews, and pre-inventory assessments to identify improvement opportunities, enforce compliance, and strengthen inventory controls.
• Coordinated operational plans with organizational goals, adjusting strategies to align team objectives and optimize performance outcomes.

Safety & Risk Management

• Led comprehensive facility safety programs, supervising safety teams and identified accident trends and developed proactive prevention solutions.
• Oversaw risk assessments, safety reviews, and training programs for compliance with hazardous materials, cold chain, and operational control standards.
• Communicated and implemented plans to minimize workplace incidents and continuously improved safety culture through training and process enhancements.

Investigations & Compliance

• Detected, deterred, and resolved policy violations and criminal activities through investigations, evidence collection, and case reporting.
• Partnered with law enforcement and ran internal investigative teams to resolve fraud, theft, and policy breaches; provided courtroom testimony as required.
• Ensured strict adherence to company ethics, integrity, and compliance standards while maintaining confidentiality and professionalism.

Leadership & Development

• Led, trained, and mentored teams across multiple departments to elevate performance, safety awareness, and compliance adherence.
• Demonstrated creativity and adaptability in navigating constant change, managing shifting priorities, and updating skills to meet emerging challenges.
• Provided timely, specific, and constructive feedback while assigning tasks aligned with associate skill capabilities.
• Utilized effective people processes for recruitment, performance evaluations, and development planning to enhance retention and engagement.
• Delivered coaching and training through “Tour to Teach” initiatives, reinforcing accountability and consistent execution of company standards.

Customer Service & Community Engagement

• Modeled and reinforced exceptional customer service by implementing the One Best Way (OBW) service model and managing community outreach programs.
• Ensured prompt resolution of customer concerns while enhancing service quality through data-driven improvement initiatives.

Values & Culture Champion

• Promoted a culture of integrity, safety, and inclusion , ensuring associates felt supported, valued, and connected through belonging and recognition.
• Supported sustainability and community giving efforts, contributing to corporate goals of regenerative growth and social responsibility.

Key Skills & Competencies:
Microsoft Outlook • Word • Excel • Utility Mapping • Quality Assurance • Safety Compliance • Team Leadership • Project Coordination • Documentation Management • Time Management

Professional Summary:
Detail-oriented and safety-focused Lead Locate Technician with proven expertise in managing utility location projects, supervising teams, and ensuring regulatory compliance. Skilled in technical documentation, quality assurance, and cross-functional collaboration to deliver accurate and efficient results.

Core Responsibilities & Achievements:

• Prepared and analyzed metric reports, quality assurance reviews, and personnel audits to ensure operational accuracy and efficiency.
• Responded to locate and service requests during and after business hours to support uninterrupted operations.
• Managed multiple projects simultaneously with strong organizational and time management skills.
• Collaborated with network administrators and engineering teams to ensure accurate utility location and service delivery.
• Coordinated installations, relocations, and system upgrades for new and existing users.
• Created detailed utility maps and layout plans for current and future infrastructure projects.
• Led and motivated team members through effective training, mentorship, and performance management.
• Developed and enforced safety policies aligned with occupational health and compliance standards.
• Recognized for reliability, attention to detail, and consistent delivery of quality results.

Key Skills & Competencies:
Patrol & Security Operations • Emergency Response • First Aid & CPR • Crowd & Event Management • Defensive Tactics • Report Writing • Community Relations • Law Enforcement Compliance • Incident Documentation

Professional Summary:
Dedicated and safety-focused Special Deputy with law enforcement training and experience in patrol, emergency response, and community engagement. Skilled in risk mitigation, public safety, and maintaining secure environments while fostering positive relationships with the public.

Core Responsibilities & Achievements:

• Completed law enforcement training, including Defensive Tactics, CPR, AWAIR, Tourniquet Application, and Taser/OC certification.
• Patrolled assigned areas on foot, identifying potential security and safety concerns.
• Monitored crowded public spaces and community events to prevent incidents and ensure public safety.
• Responded promptly to emergency calls, providing aid and support to citizens in distress.
• Administered first aid and emergency care to accident victims and injured individuals.
• Oversaw business and property security by monitoring grounds and reporting suspicious activity.
• Drafted detailed incident and safety reports documenting observations, actions taken, and outcomes.
• Collaborated further with law enforcement and community members to enhance trust and maintain safe environments.
• Utilized strong communication and interpersonal skills to de-escalate conflicts and build positive relationships.
• Maintained accurate logs and reports in compliance with departmental policies and legal standards.