ANTHONY FRANZ
Franklin Square,NY
Summary
Expert with deep practical experience in designing and creating office interiors
throughout the country. For 24 years, I worked within and led the Lane Office team in catering to a broad network of clients and partners in industries such as media entertainment, banking, and healthcare with a customer-first value proposition.
Overview
22
22
years of professional experience
Work History
Director of Operations
Lane Office
03.2020 - 02.2024
- Led the department of 18 employees and daily operations for entire office
- Supervised Project Managers, Bid Department, and Design Department’s workloads
- Scheduled and tracked employee productivity as well as goods and services for each project; provided trouble-shooting advice or intervention and resources, as needed
- Managed a portfolio of high‐level and diverse clients to fulfill their individual needs and goals
- Point-person for all new and existing clients throughout their engagement with Lane
- Led estimating/CAD department
- Initiated client relationships and implementing the onboarding process with our team
- Worked to optimize efficiency with the in‐house team to serve customers best
- Collaborated with staff to build a culture that empowers the team to innovate and think differently to achieve their goals
- Navigated the incredibly challenging COVID pandemic where offices shut down and worked onsite as a team adapting to protocols
- Collaborated with clients and new businesses to help them pilot their team through that challenging time with ease and options.
Project Manager
Lane Office
08.2002 - 03.2020
- Managed multiple high‐level projects for an extensive list of clients including: Interpublic Group, FINRA, Robert Half International, LVMH, Macquarie Bank, JPM Chase, Marc Jacobs, etc
- Worked on the furniture side of Lane heading projects using multiple manufacturers, most recently with MillerKnoll
- Worked on the architectural wall team of Lane, managing and designing jobs with DIRTT via ICE from August 2018 to February 2020
- Designed and specified projects in AUTOCad
- Managed the budget and schedules throughout the project lifecycle
- Developed a detailed project plan to track the progress of every delivery and installation to manage changes and schedules
- Managed multiple complex projects simultaneously from conception through completion
- Served as a single point of contact and coordinate with all third‐party firms, including
- Functioned as the primary client‐facing contact managing moderate to large‐scale projects from beginning to completion, with an emphasis on customer service
- Supervised product delivery and installation, including work performance, installation administration, and timeliness of task completion
- Conducted final walk‐throughs with required parties and provide project close‐out documentation.
Education
Furniture Design And Manufacturing
Pratt Institute
Brooklyn, NYSkills
- Microsoft Office 360
- AUTOCad
- CORE
- CAP2020
Timeline
Director of Operations
Lane Office
03.2020 - 02.2024
Project Manager
Lane Office
08.2002 - 03.2020
Furniture Design And Manufacturing
Pratt Institute
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