Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Anthony Fraser

Hub Operations Control Manager
Scotch Plains, NJ,NJ

Summary

Results-oriented Operations Manager with over 25 years of experience in FedEx logistics, operations, and compliance leadership. Recognized for optimizing workflow, leading large teams, and ensuring high standards of accuracy, safety, and service across complex logistics environments. Skilled at developing people, managing performance, and aligning daily operations with corporate goals. Known for strong coordination across departments, reliable execution, and readiness to expand into international clearance leadership and documentation compliance.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

20
20
years of professional experience
4
4
Certifications

Work History

Hub Control Operations Manager

FedEx
06.2024 - Current
  • Direct a team of 20 personnel while managing and optimizing the overall efficiency of the EWR ECO sorting operation.
  • Ensure safe, efficient coordination of inbound and outbound trucking and freight activities.
  • Utilize FedEx systems (TRIP, RADAR, XFLEET, YARDMAN, and EOPS) to monitor freight, equipment status, and movement accuracy.
  • Coordinate with dispatch, maintenance, and ramp teams to align operational flow with compliance and performance goals.
  • Develop data-based reports to identify operational bottlenecks and support decision-making on staffing and resource needs.
  • Support process improvements to reduce delays and maintain compliance with FedEx safety and regulatory standards.

Dangerous Goods Manager

FedEx
06.2022 - 05.2024
  • Directed the handling and oversight of hazardous materials in accordance with IATA, ICAO, and DOT regulations.
  • Delivered training and coaching to ensure proper documentation, classification, and safety procedures.
  • Enhanced compliance performance by identifying procedural gaps and implementing corrective training plans.
  • Collaborated with cross-functional teams to ensure coordination between dangerous goods operations and general hub processing.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Critical Package Recovery Specialist / Overgoods (Acting Manager)

FedEx
01.2017 - 05.2022
  • Led recovery operations for lost and misrouted shipments, ensuring timely customer resolution and accurate data capture.
  • Partnered with internal teams and shippers to research and resolve complex shipment issues through NAV14 and internal systems.
  • Oversaw auditing and compliance efforts within the EWR Overgoods department, improving service consistency and accountability.

Team Leader / Spill Clean-Up Agent (DG Dept.)

FedEx
01.2006 - 01.2017
  • Supervised a team of 18 spill response and DG compliance specialists within PM operations.
  • Designed and implemented improved spill audit protocols that reduced incidents by 30%.
  • Trained staff on proper containment, labeling, and documentation standards.
  • Supported communication with regional and metro teams to ensure operational continuity and compliance.

Education

A.A.S. - Business Management

Union County College
Cranford, NJ
01.2023

Skills

Microsoft Word, Excel, Outlook, PowerPoint, Teams Eops, Trip, Workbench, Radar,XGFleet & NAVI4

Operations management

Problem-solving

Customer service

Performance monitoring

Process improvement

Organizational management

Operations monitoring

Certification

U.S. Army Chemical School, Fort McClellan, AL – NBC Operations Certification

Timeline

Hub Control Operations Manager

FedEx
06.2024 - Current

Dangerous Goods Manager

FedEx
06.2022 - 05.2024

Critical Package Recovery Specialist / Overgoods (Acting Manager)

FedEx
01.2017 - 05.2022

Team Leader / Spill Clean-Up Agent (DG Dept.)

FedEx
01.2006 - 01.2017

A.A.S. - Business Management

Union County College
Anthony FraserHub Operations Control Manager
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