Anthony Frazier
Dallas,TX
Summary
Dynamic HRIS Specialist with over 3 years of experience in optimizing HR information systems to enhance data integrity, streamline processes, and support organizational goals. Proven track record in managing system implementations, upgrades, and user training while ensuring compliance with data protection regulations. Strong analytical skills with the ability to leverage HR metrics for strategic decision-making. Adept at collaborating with cross-functional teams to identify needs and drive process improvements. Committed to fostering a user-friendly environment that empowers HR teams and enhances employee experience. Equipped with an IT Support Professional and Cybersecurity certification earned through Google.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sr. People Operations Coordinator
GoHighlevel
05.2024 - 08.2024
- Managed and updated HRIS for a workforce of over 1,100 employees, ensuring 100% data accuracy and confidentiality across employee records.
- Generated weekly, monthly, and ad-hoc reports analyzing key HR metrics (headcount, turnover rates, etc.) that drove decision-making for senior leadership, resulting in a 15% improvement in workforce planning.
- Provided technical support to 50 HRIS users, resolving 95% of technical issues within 24 hours, ensuring seamless system operation.
- Collaborated with IT to integrate the HRIS with payroll and timekeeping systems, reducing manual data entry by 40% and improving data consistency.
- Led process optimization efforts that automated onboarding and performance review processes, cutting administrative time by 10 hours per week.
- Ensured data compliance with GDPR and internal policies, safeguarding employee data for 1,100 employees and reducing risk of data breaches.
- Delivered HRIS training to over 30 HR staff, improving user adoption rates by 25%, resulting in more efficient use of system features.
- Tested and implemented 5 system upgrades and enhancements annually, collaborating with vendors to troubleshoot and resolve issues.
- Maintained detailed system documentation, improving system knowledge transfer and reducing onboarding time for new HRIS team members by 20%.
- Managed vendor relationships for system maintenance and enhancements, ensuring adherence to SLAs and improving system uptime to 99.5%.
- Assisted with the integration of our “People’s Help Desk” into Slack and being a first responder to tickets needing to be resolved.
People Operations Coordinator
GoHighlevel
03.2023 - 05.2024
- Directed HR administrative functions and managed the full employee lifecycle, including recruitment, onboarding, employee relations, and offboarding, while consistently driving improvements within People Operations to cultivate a supportive & high-performance workplace culture.
- Spearheaded the enhancement of the employee experience by implementing streamlined, scalable People Operations processes, and successfully oversaw the timely acquisition & deployment of necessary IT equipment for newly onboarded employees utilizing the Iwerk system.
- Proactively resolved Tier 1 and Tier 2 technical support issues, providing hands-on assistance during periods of understaffing and ensuring business continuity with minimal disruptions.
- Managed and executed the password reset process for both newly hired and long-term employees, ensuring adherence to security protocols and seamless user access across multiple platforms.
HR Assistant
Baylor Scott and White Rehabilitation
02.2022 - 03.2023
- Led and managed the complete onboarding process for Baylor Scott's Outpatient divisions in North and Central Texas. Successfully onboarded over 200 new hires ensuring timely, compliant, and seamless onboarding for all employees.
- Oversaw and facilitated the entire onboarding process for each new hire, from initial orientation through to successful integration, providing continuous guidance and personalized support. Achieved a 95% satisfaction rate from new employees regarding their onboarding experience, ensuring they were adequately prepared and aligned with organizational objectives.
- Collaborated closely with cross-functional teams, including HR, operations, and department leads, to resolve complex onboarding challenges, implementing process improvements that enhanced overall onboarding efficiency by 30% and increased employee readiness as measured by post-onboarding assessments.
- Contributed to employee engagement and retention strategies by actively participating in departmental meetings and presenting actionable ideas, leading to a 20% reduction in turnover within the first year of employment, significantly boosting overall employee satisfaction.
Billing Coordinator
KidsCare HomeHealth
09.2021 - 02.2022
- Audited systems (ADP Workforce Now and billing systems), ensuring accurate billing and reducing discrepancies by 15% through regular data reconciliation.
- Provided technical support to the finance team, resolving 60% of billing system issues without escalation to IT.
- Verified and reviewed contracts, project deliverables, and agreements to ensure correct billing.
- Managed billing inquiries and resolved invoicing disputes.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
Authorization Coordinator
KidsCare HomeHealth
02.2021 - 09.2021
- Managed the input of documents into the Kantime database and updated 200-300 patient profiles daily.
- Identified discrepancies in authorization requests and took corrective action.
- Customized schedules for therapists based on workload.
- Managed the organization and input of documents in the Kantime database.
- Identified discrepancies in authorization requests, reported them to management, and took corrective action as needed.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Calculated estimated copay based on current insurance benefits.
- Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
Education
Business Administration -
Jackson State University
Jackson, MS12.2018
Skills
- Help Desk Support
- Soft Skills
- User Experience
- Employee Relations
- Soft/Hardware Troubleshooting
- System Administration
- Linux
- Customer Support
- Data Protection
- User Access
- Documenting and Reporting
- Root Cause Analysis
- Windows Security
- Threat Identification
- HRIS Management
- Network Diagnosis
- Data Validation
- Report Generation
- Workflow Optimization
Certification
- Google IT Support Professional Certificate
- Google Cybersecurity Certificate
- Security A+ (In Progress)
Timeline
Sr. People Operations Coordinator
GoHighlevel
05.2024 - 08.2024
People Operations Coordinator
GoHighlevel
03.2023 - 05.2024
HR Assistant
Baylor Scott and White Rehabilitation
02.2022 - 03.2023
Billing Coordinator
KidsCare HomeHealth
09.2021 - 02.2022
Authorization Coordinator
KidsCare HomeHealth
02.2021 - 09.2021
Business Administration -
Jackson State University
- Google IT Support Professional Certificate
- Google Cybersecurity Certificate
- Security A+ (In Progress)
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