ANTHONY FRAZIER II
Dallas,TX
Summary
Experienced HR professional with expertise in onboarding and offboarding, talent acquisition, employee relations, and project management seeking transition into IT. Proven track record in data-driven decision-making and implementing technology-driven solutions. Collaborative team player with strong project management skills and a solid foundation in IT principles and HRIS systems.
Overview
3
3
years of professional experience
Work History
Sr. People Operations Coordinator
HighLevel
Dallas, TX
06.2024 - Current
- Generated comprehensive monthly reports enabling managers to evaluate the usage of PTO in each department.
- Developed PTO Forecast for Revenue Operations Team, ensuring proactive planning for unexpected leaves.
- Collaborated with India's People Operations Team on off boarding, relieving letters, VISA NOCs, company swag tracking, and time-tracking updates.
- Managed application of PTO policies and executed updates for employees using BambooHR.
- Managed and promptly addressed incoming inquiries sent to the People Operations email.
- Provided valuable assistance and guidance on all matters pertaining to leaves.
- Facilitated orientation sessions for new employees in diverse locations such as the US, Philippines, Mexico, and India.
- Implemented a structured approach to monitor progress and address any concerns during the initial stages of employment.
- Ensured accuracy and authenticity of employment records.
- Assisted Talent Acquisition team by conducting interviews in the Philippines and Mexico for Customer Support and Revenue Growth department.
- Enrolled new hires in HIPAA Compliance training through The Guard and Sexual Harassment Training through Kantola.
- Ensured accurate management of personnel changes and timely updates of status in BambooHR.
- Managed and updated employee folders on a regular basis. Ensured efficient organization and accessibility of employee information.
- Conducted regular office hours, offering support and information to employees.
- Maintained an updated New Hire Checklist.
- Played a key role in implementing the 'People Connect' integrated Helpdesk on Slack.
- Addressed Helpdesk inquiries.
- Coordinated team member meetings including stay interviews, engagement survey check-ins, and exit meetings.
- Successfully handled various administrative tasks for the Global People Operations Team, encompassing onboarding procedures, offboarding processes, career expansions opportunities, leaves of absence requests and documentation filing.
- Increased consistency in the application of policies and procedures through partnership with People Business Partners.
- Provided collaborative support to the People Operations team in India as well as the US People Team, contributing to continuous improvement efforts and project assistance.
People Operations Coordinator
HighLevel
Dallas, TX
03.2023 - 06.2024
- Oversaw HR administration, employee lifecycle management activities while driving continuous improvement of People Ops functions for a thriving workplace culture.
- Enhanced the employee experience by implementing efficient and effective People Operations processes.
- Oversaw the acquisition of IT equipment required by newly hired staff members using Iwerk.
- Resolved Tier 1 and Tier 2 IT issues during understaffed periods.
- Managed password reset process for new and tenured team members.
- Provided technical support for employees and new hires regarding Software installations.
- Resolved simple network connectivity problems.
- Supported in the configuration of user accounts and permissions.
- Successfully resolved issues related to hardware and software through effective troubleshooting techniques.
Human Resource Assistant/Onboarding Specialist
Baylor Scott and White Hospital/Select Medical JV
Dallas, TX
02.2022 - 03.2023
- Served as the dedicated onboarding specialist for Baylor Scott's Outpatient divisions across North and Central Texas.
- Led the entire onboarding process for new hires, providing continuous guidance and support from initial orientation to completion.
- Participated in departmental meetings to discuss strategies for improving employee engagement initiatives.
Education
Bachelor’s of Business Administration & Management -
Jackson State University
Jackson, MS12.2018
Skills
- Microsoft Office: Teams, Outlook, Word, PowerPoint and Excel
- Google Applications: Google Email, Calendar and Google Docs
- HR/HRIS: BambooHR, E-Verify
- ATS: JazzHR, Lever
- Other: Zoom, Slack, WhatsApp, Adobe Sign, ClickUp, DocuSign, , GreytHR, Helpdesk Ticketing
- Google Workspace
- Project Management
- Employee Relations
- Performance Management Administration
- Training & Development
- Talent Acquisition
- Employee Engagement
- Diversity, Equity & Inclusion
- Change Management
- HRIS Administration
- Payroll & Benefits
- Recruitment and Onboarding
- Microsoft Office and DocuSign
- Tier 1 IT Support
- Employee support
- Database Administration
- User Training
Timeline
Sr. People Operations Coordinator
HighLevel
06.2024 - Current
People Operations Coordinator
HighLevel
03.2023 - 06.2024
Human Resource Assistant/Onboarding Specialist
Baylor Scott and White Hospital/Select Medical JV
02.2022 - 03.2023
Bachelor’s of Business Administration & Management -
Jackson State University