Hi, I’m
ANTHONY FRAZIER II
Dallas,TX
Summary
Experienced HR professional with over 2 years of expertise in talent acquisition, employee relations, and project management. Seeking to transition into the field of IT. Proven track record includes effectively using data-driven decision-making and implementing technology-driven solutions to improve HR processes. Strong ability to collaborate with cross-functional teams and manage complex projects with a focus on optimizing systems and improving efficiency. Solid foundation in IT principles, including experience with HRIS systems, data analysis, and software implementation. Eager to apply understanding of organizational needs and human capital to drive innovation and support technology initiatives in an IT-focused role. Additionally, excels in employee engagement and project management, aiming to enhance satisfaction and operational efficiency. Passionate about fostering a collaborative and inclusive work environment while driving continuous improvement and innovation.
Overview
3
years of professional experience
Work History
HighLevel
Sr. People Operations Coordinator
06.2024 - Current
Job overview
- Create Monthly PTO snapshot reports for Managers to evaluate PTO usage in each department.
- Develop PTO Forecast for the Revenue Operations Team to plan for unexpected leaves.
- Collaborate with India’s People Operations Team on offboarding, relieving letters, VISA NOC’s, company swag tracking, and time-tracking updates.
- Apply PTO policies and updates within BambooHR for employees.
- Respond to all inquiries sent to the People Operations email.
- Serve as the point of contact for questions regarding leave policies.
- Lead and co-host orientation for new hires in the US, Philippines, Mexico, and India.
- Conduct 30, 60, and 90-day check-ins for new employees.
- Perform employment verifications.
- Assist the Talent Acquisition team with interviews in the Philippines and Mexico for Customer Support and Revenue Growth department.
- Enroll new hires in HIPAA Compliance training through The Guard and Sexual Harassment Training through Kantola.
- Manage personnel changes and status updates within BambooHR.
- Manage and update employee folders.
- Hold office hours for employees needing information or assistance.
- Update the New Hire Checklist.
- Contribute to the implementation of the “People Connect” integrated Helpdesk within Slack.
- Respond to Helpdesk tickets.
- Schedule stay interviews and engagement survey check-ins/exit meetings with team members.
- Oversee administrative processes for the Global People Operations Team, including onboarding, off-boarding, career expansions, leave of absences, and documentation filing.
- Collaborate with People Business Partners to update and apply policies and procedures consistently.
- Partner with the People Operations team in India and the US People Team to drive continuous improvement, and to support projects and initiatives.
HighLevel
People Operations Coordinator
02.2023 - 05.2024
Job overview
- This role focused on HR administration, employee lifecycle management, and continuously improving People Ops functions to foster a positive workplace culture.
- Supported and enhanced the employee experience through efficient and effective People Operations processes
- Ordered IT Equipment for New Hires through Iwerk.
- Resolved Tier 1 and Tier 2 tickets regarding IT issues when short-staffed.
- Conduct password reset for New Hires.
- Assisted employees and new hires with Software installations.
- Addressed basic network connectivity problems.
- Assisted with user account setup and permissions.
- Basic Troubleshooting of hardware or software.
Baylor Scott and White Hospital/Select Medical JV
Human Resource Assistant/Onboarding Specialist
02.2022 - 02.2023
Job overview
- Served as the onboarding specialist for all of Baylor Scott’s Outpatient divisions both North and Central, Texas
- Guiding New Hires through their onboarding experience from start to finish and being a point of contact for all things onboarding-related.
Education
Jackson State University, Jackson, MS
Bachelor’s of Business Administration & Management
12.2018
Skills
- Microsoft Office: Teams, Outlook, Word, PowerPoint and Excel
- Google Applications: Gmail, Calendar and Google Docs
- HR/HRIS: BambooHR, E-Verify
- ATS: JazzHR, Lever
- Other: Zoom, Slack, WhatsApp, Adobe Sign, ClickUp, DocuSign, Vlookup, GreytHR, Helpdesk Ticketing
- Google Workspace
- Project Management
- Employee Relations
- Performance Management Administration
- Training & Development
- Talent Acquisition
- Employee Engagement
- Diversity, Equity & Inclusion
- Change Management
- HRIS Administration
- Payroll & Benefits
- Recruitment and Onboarding
- Microsoft Office and DocuSign
- Tier 1 IT Support
Timeline
Sr. People Operations Coordinator
HighLevel
06.2024 - Current
People Operations Coordinator
HighLevel
02.2023 - 05.2024
Human Resource Assistant/Onboarding Specialist
Baylor Scott and White Hospital/Select Medical JV
02.2022 - 02.2023
Jackson State University
Bachelor’s of Business Administration & Management
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