Anthony Gacke

Assist Orderly room functions to include manage the military staffing within the unit. Assist and reviews a variety of military personnel transactions including appointments, enlistments, separations, promotions, duty assignments, transfers, medical evaluations, line of duty actions, security clearances, awards and decorations, retirements. Forwards actions to a higher level military personnel office when necessary. Documented human resources records and maintained confidentiality of sensitive personal information.

Managed a team of security personnel, providing regular training for improved performance and professional growth.

Oversaw team of security officers and managed scheduling and performance evaluations.

Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.

Kept team compliant with security protocols and appearance standards.

Monitored Police and Fire radios to provide assistance to responding personnel.

Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.

Recorded and tracked emergency requests utilizing computer-aided dispatch systems.

Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.

Dispatched and coordinated emergency services teams according to high-priority calls.

Assist customers with questions and paperwork for purchases of items offered at our store. Handled customer relations issues, enabling quick resolution, and client satisfaction. Demonstrated how to use products and disseminated information of said products. Basic cashier duties with currency used to pay for products sold at store. Conducted all federal paperwork and documentation for purchase of federally checked products available at that store. Additionally, conducted manager duties entrusted by General manager and Assistant manager.

Educated customers regarding regular maintenance protocols to preserve vehicle condition.

Developed estimates by costing materials, supplies, and labor.

Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Maintained high customer satisfaction standards to meet or exceed targets.

Transport cash, gold, and other monetary valued goods from the Federal Reserve or Loomis cash vaults into clients around the tristate area. Worked as a vault personnel doing the closing logistics of accepting cash deposits, organizing deposits and paperwork to go to their perspective banks as well as develop paperwork and routes for the next day shifts. Responded quickly to incidents and assessed active situations for security concerns.

Underwent and maintained firearms certification in compliance with state laws and organizational standards.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Built relationships with customers to encourage repeat business.

Managed returns, exchanges and refunds in accordance with store policy.

Prepared merchandise for sales floor by pricing or tagging.

Helped customers locate products and checked store system for merchandise at other sites.

Provided positive first impressions to welcome existing, new, and potential customers.