Anthony Gallo
St. Petersburg,FL
Summary
A dedicated customer service and sales professional. Adept at working quickly while meeting high demand. Excellent interpersonal, communication and time management skills with the ability to multi-task on the fly. A creative with a passion for all musical genres, thats a strong team player.
Overview
10
10
years of professional experience
Work History
Barback/Bartender
The One Night Stand
02.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Learned how to make wide variety of mixed drinks.
- Greeted customers and provided friendly, knowledgeable service.
- Checked ID cards and verified bar guests were of legal age.
Administrative Assistant
First Service Residential
07.2021 - 07.2022
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed research to collect and record industry data.
Warehouse Associate
Khawa Coffee
01.2021 - 07.2021
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
Liason
Liberty Health Science
09.2018 - 11.2020
- Listening with compassion to people's concerns
- Educating patients to find the best possible product to suit their needs
- Knowledgeable of all state guidelines and regulations
- Extensive knowledge of allproducts provided in store
- Providing excellent customer service at all times
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Engaged with customers to effectively build rapport and lasting relationships
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Collaborated with management and marketing departments to ensure smooth work flow and efficient organization operations
Sales Associate
Medmen
01.2018 - 06.2018
- Explaining products to both experienced and non-experienced patients
- Knowledge of all products in store
- Giving suggestions to patients to match their wants and needs from products offered in store
- Proficiency in POS systems
- Providing excellent customer service at all times
- Understanding and upholding all California state laws
- Restocked supplies and arranged displays
- Collaborated with management and marketing departments to ensure smooth work flow and efficient organization operations
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Educated customers on promotions to enhance sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Weighed, prepared and packaged different types of products.
Bartender
Angie Noire Café
08.2017 - 01.2018
- Creating and providing customers with both alcoholic and non alcoholic beverages
- Maintaining cleanliness of bar
- Providing exceptional customer service
- Making sure bar is stocked and ready for next day
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Bartender
Talon
07.2017 - 01.2018
- Ensuring customer satisfaction
- Assisting bartenders at all times i.e. (Cutting limes, making syrups ect..)
- Keep bar stocked and ready for next day
- Ensured cleanliness of establishment
- Learned how to make wide variety of mixed drinks.
- Provided attentive service and proactively assessed guest needs.
- Engaged in suggestive selling and other sales techniques.
- Ensured exceptional guest experiences through attentive service.
- Set up advertising signs and displays on shelves, counters and tables.
- Poured and prepared mixed drinks for over 150 customers daily and created new libations drawing in clientele.
Bartender
Bartique
02.2017 - 07.2017
- Served drinks to customers
- Cleaned and kept bar and retail area tidy
- Assisted customers with sales from retail side of the business
- Used upsetting techniques to get higher sales
- Providing excellent customer service
- Checked identification of customers to verify age requirements needed for purchase of alcohol
- Collected and polished glassware, keeping adequate stock for expected customer loads
- Worked with management to plan and implement special events to boost customer numbers and profits
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Warehouse Worker
PnP Inc.
01.2016 - 02.2017
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Loaded, unloaded and moved material to and from storage and production areas.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Consistently lifted materials weighing as much as 50 pounds.
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
Education
Bachelor of Arts - Psychology
University of South Florida
Saint Petersburg, FL08.2015
Associate of Arts - Liberal Arts
Edison State College
Fort Myers, FL12.2012
Skills
- Adobe (Photoshop, lightroom ect)
- Advertising
- Branding
- Customer service
- Marketing
- Microsoft Office
- Organizational skills
- Dependable and reliable
- Sales
- Strong team player
- Strong initiative
- Strong written communication
- Strong verbal skills
- Self-motivated
- Photography
- DJ using pioneer DDJ-SZ
Websites
Affiliations
- Member, Phi Beta Kappa, 2013 to Current
- President, Psi-Chi USFSP Chapter, 2014 to 2015
Timeline
Administrative Assistant
First Service Residential
07.2021 - 07.2022
Barback/Bartender
The One Night Stand
02.2021 - Current
Warehouse Associate
Khawa Coffee
01.2021 - 07.2021
Liason
Liberty Health Science
09.2018 - 11.2020
Sales Associate
Medmen
01.2018 - 06.2018
Bartender
Angie Noire Café
08.2017 - 01.2018
Bartender
Talon
07.2017 - 01.2018
Bartender
Bartique
02.2017 - 07.2017
Warehouse Worker
PnP Inc.
01.2016 - 02.2017
Bachelor of Arts - Psychology
University of South Florida
Associate of Arts - Liberal Arts
Edison State College