Anthony Garcia
Suffern,NY
Summary
Accomplished Shift Supervisor with a proven track record at Starbucks, excelling in staff development and customer service. Expert in cash handling and conflict resolution, I've significantly enhanced employee training programs and customer satisfaction. My leadership has fostered a team-oriented environment, driving operational improvements and maintaining high-quality standards. Reliable Shift Leader with 3+ years of experience at Starbucks. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2023 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Sales Associate
SkyZone Entertainment
05.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista Trainer
Starbucks
02.2023 - 10.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Barista
Starbucks
05.2021 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Associate of Applied Science - Criminal Justice
Rockland Community College
Suffern, NY12.2024
Skills
Employee Training
Staff Management
Customer-Oriented
Cash handling expertise
Staff Development
Conflict resolution techniques
Inventory Management
Team Leadership
Strong verbal and written communication
Decision-making capabilities
Exceptional customer service
Menu Memorization
Coffee expertise
Timeline
Sales Associate
SkyZone Entertainment
05.2024 - 07.2024
Shift Supervisor
Starbucks
10.2023 - 09.2024
Barista Trainer
Starbucks
02.2023 - 10.2023
Barista
Starbucks
05.2021 - 02.2023
Associate of Applied Science - Criminal Justice
Rockland Community College