ANTHONY GARCIA
LOS ANGELES,CA
Summary
Guest Service Agent with 5 years of experience in customer service and operations across retail, hospitality, and airline sectors. Adept at leveraging leadership and communication skills to enhance customer satisfaction and streamline processes. Pursuing a degree in Criminal Justice, aiming to transition into law enforcement, focusing on public safety and community engagement. Experienced with managing guest interactions and ensuring high level of satisfaction. Utilizes effective communication and problem-solving to address guest needs efficiently. Track record of fostering welcoming and hospitable environment through strong interpersonal skills and attention to detail.
Overview
6
6
years of professional experience
Work History
Ground Operations Agent
Alliance Ground International (Spirit Airlines)
10.2022 - Current
- Coordinate ground operations to ensure timely aircraft turnaround and passenger safety.
- Streamline baggage handling, reducing wait times and enhancing service quality.
- Collaborate with teams to resolve service challenges, maintaining high customer satisfaction.
- Monitor metrics and flight schedules to identify bottlenecks and improve efficiency.
- Coordinate with TSA and other departments for security and operational efficiency.
- I would ensure that the gate agents tagged and retagged bags that had to be checked and that all baggage the gate agents checked was correctly done.
- Every morning, we would have rons, meaning they were our fleet launch, so those flights had to make sure they departed on time and shouldn’t have any reasons for being delayed if it wasn’t for maintenance issues.
- I was in charge of 19 flights a day and ensured all 19 flights were correctly fuelled, had the correct flight plan, and had the accurate load sheet of bags provided by the rampers.
- Whenever there were weight and balance situations, I would have to contact dispatch and work with a new manifest to determine how many bags had to go into each CP1 or CP2.
- Whenever there was an INOP, APU would have to coordinate with rampers to ensure the flight had an AIRSTART to get the flight on an on-time departure.
- Whenever there was a manual wheelchair or battery-operated wheelchair, one would have to take a photo of the tag placed on the wheelchair and ensure to email the designated station of said wheelchair, which baggage compartment it was loaded onto, and whether it was damaged upon loading.
- Working with our local maintenance to coordinate maintenance repairs and trying to figure out solutions to ensure the flight goes out would sometimes have tails swapped that had to be made, meaning switching one flight's aircraft.
- I would be the middleman between the gate agents and the rampers, so gate agents would contact operations to contact the ramp team whenever there were gate checks, meaning strollers left in the jet bridge. Whenever an aircraft needed the waste and water service, operations would have to contact the ramp team to do it whenever a bag needed to be pulled aside to be retagged. It was made to be at a 5-gate operation whenever a gate changed due to the need for tow drivers and ramp personnel.
- Understood FAA, TSA and airport regulations and verified compliance.
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Performed control, dispersal and disposal of potentially hazardous wildlife to facilitate airfield and airspace safety.
Guest Service Agent
Pacific Aviation (CATHAY PACIFIC)
03.2025 - Current
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Driver
Uber
07.2024 - Current
- Maintain 4.9+ rating by optimizing routes and ensuring vehicle safety.
- Adapt to traffic for efficient rides and maintain perfect safety record.
- Manage ride requests, ensuring punctuality and vehicle cleanliness.
- Provide attentive service, assist special needs passengers, resolve route issues.
- Analyze peak demand to maximize efficiency, document mileage and earnings.
Store Associate
IN N OUT
03.2024 - 04.2024
- Deliver exceptional customer service while maintaining food quality standards, handle transactions accurately, and contribute to positive team dynamics.
- Monitor inventory levels, maintain cleanliness standards, and ensure compliance with food safety protocols while serving customers efficiently.
- Drive customer satisfaction through prompt service, accurate order processing, and effective communication in a fast-paced environment.
- Partner with team members to optimize workflow, reduce wait times, and maintain high service standards during peak hours.
- Foster positive dining experiences through attentive service, clear communication, and efficient problem resolution.
- Streamline kitchen operations and expedite order fulfillment by coordinating with multiple stations, reducing bottlenecks during peak service hours.
Sales Representative
AT&T
11.2021 - 01.2023
- Engaged clients to boost sales, achieving measurable growth through tailored solutions.
- Analyzed market trends to refine sales strategies, enhancing client satisfaction.
- Collaborated with teams to resolve issues, improving customer experience significantly.
- Implemented modern sales techniques, adapting to market shifts for sustained success.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Assistant Manager, Customer Service
Shoe Palace
11.2019 - 08.2022
- Led store operations, enhancing team efficiency and customer service standards.
- Implemented inventory management, achieving measurable results in stock accuracy.
- Coordinated cross-department efforts to resolve customer issues and maintain service quality.
- Managed cash operations and staff scheduling, ensuring policy compliance.
- Developed merchandising strategies, improving product visibility and customer flow.
- Analyzed store performance metrics and implemented data-driven strategies to optimize inventory turnover while leading cross-functional team collaboration.
- Built and mentored high-performing retail team through comprehensive training programs and professional development opportunities.
- Orchestrated seamless interdepartmental communication to resolve customer concerns and maintain exceptional service standards.
- Streamlined store operations through data-driven inventory management systems, optimizing stock levels and enhancing operational efficiency.
- Spearheaded retail team development initiatives, implementing targeted training programs that elevated customer service standards.
HOUSE PERSON
Los Arcos Inn
11.2019 - 01.2022
- Maintained hotel cleanliness standards, efficiently prepared rooms for guests, and managed inventory of cleaning supplies at Los Arcos Inn, ensuring exceptional guest satisfaction.
- Collaborated with the housekeeping team to deliver spotless accommodations, responded promptly to guest requests, and supported front desk operations during peak periods.
- Executed meticulous room inspections, restocked amenities according to hotel standards, and implemented preventative maintenance protocols to extend furnishing longevity.
- Streamlined cleaning processes to reduce room turnover time, resolved guest concerns effectively, and maintained property appearance to uphold Los Arcos Inn's reputation.
Retail Sales Associate
Foot Locker
02.2020 - 12.2020
- Built strong relationships with diverse customers, coordinated with team members to optimize store operations and enhance shopping experience.
- Executed precise cash handling procedures, maintained accurate product documentation, and ensured proper merchandise organization.
- Assisted customers with product selection, resolved concerns promptly, and provided knowledgeable recommendations on footwear and athletics.
- Implemented creative merchandising strategies, adapted to changing customer needs, and contributed to improved store efficiency.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
Criminal Justice
California State University Of Dominguez Hills
Carson, CA05.2025
Gangs and Adoles Subcultrs
California State University Of Dominguez Hills
06.2025
Forensic Science
California State University Of Dominguez Hills
06.2025
Terrorism and Extremism
California State University Of Dominguez Hills
06.2024
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West Los Angeles College
06.2020
Skills
- Communication (Expert)
- Customer Service (Expert)
- Sales (Expert)
- Leadership (Expert)
- Problem Solving (Expert)
- Inventory Management (Expert)
- Team Management (Expert)
- Conflict Resolution (Expert)
- Operations (Expert)
- Security (Expert)
- Training (Experienced)
- Public Speaking (Expert)
- Organization (Experienced)
LANGUAGES
Spanish (Proficient)
Timeline
Guest Service Agent
Pacific Aviation (CATHAY PACIFIC)
03.2025 - Current
Driver
Uber
07.2024 - Current
Store Associate
IN N OUT
03.2024 - 04.2024
Ground Operations Agent
Alliance Ground International (Spirit Airlines)
10.2022 - Current
Sales Representative
AT&T
11.2021 - 01.2023
Retail Sales Associate
Foot Locker
02.2020 - 12.2020
Assistant Manager, Customer Service
Shoe Palace
11.2019 - 08.2022
HOUSE PERSON
Los Arcos Inn
11.2019 - 01.2022
Gangs and Adoles Subcultrs
California State University Of Dominguez Hills
Forensic Science
California State University Of Dominguez Hills
Terrorism and Extremism
California State University Of Dominguez Hills
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West Los Angeles College
Criminal Justice
California State University Of Dominguez Hills
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