Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

ANTHONY GARCIA

LOS ANGELES,US

Summary

Guest Service Agent with five years of experience in customer service and operations across retail, hospitality, and airline sectors. Adept at leveraging leadership and communication skills to enhance customer satisfaction, and streamline processes. Pursuing a degree in Criminal Justice, aiming to transition into law enforcement, focusing on public safety, and community engagement. Experienced in managing guest interactions and ensuring a high level of satisfaction. Utilizes effective communication and problem-solving to address guest needs efficiently. Track record of fostering a welcoming and hospitable environment through strong interpersonal skills and attention to detail.

Overview

6
6
years of professional experience

Work History

Guest Service Agent /Baggage Service Agent

Pacific Aviation (CATHAY PACIFIC)
Los Angeles, CA
03.2025 - Current
  • Provided exceptional customer service with empathetic listening, and effective problem-solving skills.
  • Managed the passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy, before issuing boarding passes.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Conducted thorough ticket verification to maintain airline security standards, and prevent fraud incidents.
  • Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
  • Managed and closed reservation calls to increase bookings by maintaining a strong knowledge of resort products, services, and facilities.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Verified passengers' tickets prior to allowing them to board the plane or train with their luggage.
  • If a delayed bag came in from HKG, I ensured that the luggage was shipped to the passenger either with ADC or FedEx if the passenger was not local.
  • Worked with Menzies to ensure a smooth offload of the inbound flights' luggage, and making sure every bag was dumped onto the belt down to the carousel.
  • Help the passenger file a claim for any luggage that was damaged during their transport from any connecting flight to LAX.
  • If bag was left behind due to other airlines such as tight connections it would be baggage agent duty to ensure that bag made it onto the next flight to HKG as a rush bag
  • Worked with P/S to ensure the passenger's bag was located and taken with P/S.
  • Locate any items that were left behind on the plane, and try to get them back to their original owners.

Driver

Uber
07.2024 - Current
  • Maintain 4.9+ rating by optimizing routes and ensuring vehicle safety.
  • Adapt to traffic for efficient rides and maintain perfect safety record.
  • Manage ride requests, ensuring punctuality and vehicle cleanliness.
  • Provide attentive service, assist special needs passengers, resolve route issues.
  • Analyze peak demand to maximize efficiency, document mileage and earnings.

Ground Operations Agent /Senior Guest Service Associate

Alliance Ground International (Spirit Airlines)
Los Angeles, CA
10.2022 - Current
  • Coordinate ground operations to ensure timely aircraft turnaround, and passenger safety.
  • Streamline baggage handling, reducing wait times, and enhancing service quality.
  • Collaborate with teams to resolve service challenges, maintaining high customer satisfaction.
  • Coordinated with supervisors and the general manager to ensure morning operations ran smoothly.
  • Whenever there was a diversion, whether it was due to a maintenance emergency or not, we would coordinate with Alaska Tower and our rammers for the last-minute inbound flight.
  • We would have to coordinate specific delay codes, find out the root cause of the delay, and try to find a way to avoid making it a station delay.
  • I would ensure that the gate agents tagged and retagged bags that had to be checked, and that all baggage the gate agents checked was done correctly.
  • Every morning, we would have rons, meaning they were our fleet launch, so those flights had to make sure they departed on time and shouldn’t have any reasons for being delayed if it weren’t for maintenance issues.
  • I was in charge of 19 flights a day, and ensured all 19 flights were correctly fueled, had the correct flight plan, and had the accurate load sheet of bags provided by the rampers.
  • Whenever there were weight and balance situations, I would have to contact dispatch and work with a new manifest to determine how many bags had to go into each CP1 or CP2.
  • Whenever there was an INOP, the APU would have to coordinate with the rampers to ensure the flight had an AIRSTART to achieve an on-time departure.
  • Whenever there was a manual wheelchair or a battery-operated wheelchair, one would have to take a photo of the tag placed on the wheelchair and ensure to email the designated station of said wheelchair, which baggage compartment it was loaded onto, and whether it was damaged upon loading.
  • Working with our local maintenance team to coordinate maintenance repairs and trying to figure out solutions to ensure the flight goes out would sometimes require tails to be swapped, meaning switching one flight's aircraft.
  • I would be the middleman between the gate agents and the rampers, so the gate agents would contact operations to reach the ramp team whenever there were gate checks, meaning strollers were left in the jet bridge. Whenever an aircraft needed the waste and water service, operations would have to contact the ramp team to do it, whenever a bag needed to be pulled aside to be retagged. It was made to operate at a 5-gate capacity whenever a gate changed, due to the need for tow drivers and ramp personnel.
  • Understood FAA, TSA, and airport regulations, and verified compliance.
  • Inspected runways, taxiways, airfield lighting, parking aprons, hangars, fuel storage areas, and perimeter fences and gates for hazardous aviation conditions.
  • I attended and completed the required online and in-person training, and I mentored newer agents in advanced roles.
  • Monitored safety-sensitive zones and enforced security measures throughout ground operations.
  • Performed control, dispersal, and disposal of potentially hazardous wildlife to facilitate airfield and airspace safety.

Store Associate

IN N OUT
Inglewood, CA
03.2024 - 04.2024
  • Deliver exceptional customer service while maintaining food quality standards, handling transactions accurately, and contributing to positive team dynamics.
  • Monitor inventory levels, maintain cleanliness standards, and ensure compliance with food safety protocols while serving customers efficiently.
  • Drive customer satisfaction through prompt service, accurate order processing, and effective communication in a fast-paced environment.
  • Partner with team members to optimize workflow, reduce wait times, and maintain high service standards during peak hours.
  • Foster positive dining experiences through attentive service, clear communication, and efficient problem resolution.
  • Streamline kitchen operations and expedite order fulfillment by coordinating with multiple stations, reducing bottlenecks during peak service hours.

Sales Representative

AT&T
Los Angeles, CA
11.2021 - 01.2023
  • Engaged clients to boost sales, achieving measurable growth through tailored solutions.
  • Analyzed market trends to refine sales strategies, enhancing client satisfaction.
  • Collaborated with teams to resolve issues, improving customer experience significantly.
  • Implemented modern sales techniques, adapting to market shifts for sustained success.
  • Expanded customer base through cold calling, networking, and relationship-building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans, and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Assistant Manager, Customer Service

Shoe Palace
Inglewood, CA
11.2019 - 08.2022
  • Led store operations, enhancing team efficiency, and customer service standards.
  • Implemented inventory management, achieving measurable results in stock accuracy.
  • Coordinated cross-departmental efforts to resolve customer issues and maintain service quality.
  • Managed cash operations and staff scheduling, ensuring policy compliance.
  • Developed merchandising strategies, improving product visibility, and customer flow.
  • Analyzed store performance metrics and implemented data-driven strategies to optimize inventory turnover, while leading cross-functional team collaboration.
  • Built and mentored a high-performing retail team through comprehensive training programs and professional development opportunities.
  • Orchestrated seamless interdepartmental communication to resolve customer concerns, and maintain exceptional service standards.
  • Streamlined store operations through data-driven inventory management systems, optimizing stock levels, and enhancing operational efficiency.
  • Spearheaded retail team development initiatives, implementing targeted training programs that elevated customer service standards.

Retail Sales Associate

Foot Locker
Los Angeles, CA
02.2020 - 12.2020
  • Built strong relationships with diverse customers, coordinated with team members to optimize store operations, and enhance the shopping experience.
  • Executed precise cash-handling procedures, maintained accurate product documentation, and ensured proper merchandise organization.
  • Assisted customers with product selection, resolved concerns promptly, and provided knowledgeable recommendations on footwear and athletics.
  • Implemented creative merchandising strategies, adapted to changing customer needs, and contributed to improved store efficiency.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies, and addressed customer concerns.

Education

Gangs and Adoles Subculture

California State University Of Dominguez Hills
06.2025

Forensic Science

California State University Of Dominguez Hills
06.2025

Criminal Justice

California State University Of Dominguez Hills
Carson, CA
05.2025

Terrorism and Extremism

California State University Of Dominguez Hills
06.2024

West Los Angeles College
06.2020

Skills

  • Communication (Expert)
  • Customer Service (Expert)
  • Sales (Expert)
  • Leadership (Expert)
  • Problem Solving (Expert)
  • Inventory Management (Expert)
  • Team Management (Expert)
  • Conflict Resolution (Expert)
  • Operations (Expert)
  • Security (Expert)
  • Training (Experienced)
  • Public Speaking (Expert)
  • Organization (Experienced)

Languages

Spanish
Full Professional

Accomplishments

  • Highest revenue within the entire company made within one week in retail at shoe palace
  • Highest in seat revenue with spirit
  • Most sold Exit row seats within a month in the entire company of Spirit.
  • Awarded the best satisfactory rate among passengers.

Timeline

Guest Service Agent /Baggage Service Agent

Pacific Aviation (CATHAY PACIFIC)
03.2025 - Current

Driver

Uber
07.2024 - Current

Store Associate

IN N OUT
03.2024 - 04.2024

Ground Operations Agent /Senior Guest Service Associate

Alliance Ground International (Spirit Airlines)
10.2022 - Current

Sales Representative

AT&T
11.2021 - 01.2023

Retail Sales Associate

Foot Locker
02.2020 - 12.2020

Assistant Manager, Customer Service

Shoe Palace
11.2019 - 08.2022

Gangs and Adoles Subculture

California State University Of Dominguez Hills

Forensic Science

California State University Of Dominguez Hills

Criminal Justice

California State University Of Dominguez Hills

Terrorism and Extremism

California State University Of Dominguez Hills

West Los Angeles College

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