Maria Garcia
Santa Cruz,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Crystal Springs Water Company
04.2016 - 04.2025
- In the role of Customer Service Representative at Crystal Springs Water Company, the focus involves overseeing the daily operations and ensuring that all administrative tasks are executed efficiently. This position requires strong leadership and organizational abilities to manage various responsibilities, including answering phones, responding to emails, posting payments, scheduling, assist walk-ins, and record-keeping. Maintaining a productive work environment and fostering positive relationships with team members and customers.
- Implemented new procedures that enhanced operational workflows and efficiency.
- Developed training programs for new employees, improving on boarding experiences.
- Managed customer interactions to ensure satisfaction and resolve any issues promptly.
Sales
Smith Micro Software
02.1998 - 09.2015
- As a Sales professional at Smith Micro Software, the responsibilities center on promoting software solutions and achieving sales targets. This position involves engaging with potential clients, understanding their needs, and providing tailored solutions. Building long-lasting relationships with customers while ensuring high levels of satisfaction is a key aspect of this role.
- Consistently met or exceeded sales quotas through effective customer engagement.
- Conducted product demonstrations that led to increased client interest and sales conversions.
- Collaborated with marketing teams to develop promotional strategies that enhanced product visibility.
Customer Service
Crystal Springs Water Company
07.1990 - 02.1998
- In the Customer Service role at Crystal Springs Water Company, the focus is on providing exceptional service to clients, addressing inquiries, and resolving issues in a timely manner. This position requires strong communication skills and the ability to manage multiple customer interactions effectively. A commitment to ensuring customer satisfaction is paramount in this role.
- Achieved high customer satisfaction scores through attentive service.
- Developed and maintained positive relationships with clients to foster loyalty.
- Trained new team members in customer service best practices.
Education
Diploma -
Santa Cruz High School
06.1983
Skills
- Data entry
- Relationship building
- Computer proficiency
- Payment processing
- Microsoft outlook
- Multi-line phone
LANGUAGES
Spanish
Native speaker
Timeline
Customer Service Representative
Crystal Springs Water Company
04.2016 - 04.2025
Sales
Smith Micro Software
02.1998 - 09.2015
Customer Service
Crystal Springs Water Company
07.1990 - 02.1998
Diploma -
Santa Cruz High School
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