Results-driven sales professional with proven track record in account management and client relations. Adept at developing strategies that enhance client satisfaction and drive business growth. Known for collaborative teamwork and year over end growth exceeding qoutas. Expertise in negotiation and relationship-building.
Implementing strategic account management techniques to maximize client satisfaction and retention. Track record of effective communication and problem-solving skills. Build trust and provide expertise to clients benefiting both client and company.
Natural leader with the ability to motivate others while exceeding personals goals.
Overview
14
14
years of professional experience
Work History
Senior Key Account Manager
Cadogan Tate Fine Arts Moving
Los Angeles, CA
04.2023 - Current
Developed keys accounts for strategic growth, aligning with overall company objectives.
Facilitated successful contract renewals by proactively addressing client concerns before they became obstacles, ensuring continued business partnerships.
Mentored junior team members in effective account management techniques, contributing to their professional development.
Managed a diverse portfolio of key accounts, ensuring consistent revenue streams and business expansion opportunities.
Negotiated contracts and pricing agreements, securing advantageous terms for both the company and the client.
Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
Played a key role in company growth by identifying and pursuing opportunities for expansion into new markets and industries.
Established trust among clients by demonstrating luxurious service and providing tailored proposals nuanced with a high success rate.
Delivered informative presentations on product offerings at conferences in large group settings with success.
Coordinated cross-functional teams on client projects, ensuring seamless execution from approval to overseeing the
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions. Exceeding quotas
Achieved yearly personal sales growth exceeding quotas by 100% in first full year. Achieved 50% additional sales growth the following year and an additional 30% in 2025. Yearly quota: $960,000.00
Specialize in high value conversion sales calls, emails, and in person.
Art Logistics/Customer Support Specialist
Cadogan Tate Fine Arts Moving
Los Angeles, CA
03.2021 - 04.2023
Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Handled escalated support cases with diplomacy, successfully defusing tense situations between the company and its customers.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Built a business book of potential clients that drove my personal sales growth from 2025
Driver/Logistics Coordinator
Propack Logistics Services
Inglewood, CA
03.2017 - 12.2020
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Delivered goods and products to customer on time and in excellent condition.
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Trained new employees on logistics procedures, promoting a consistent approach across the team.
Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
Built relations to transition into sales within 3 years growing my network of clients
Security/Sales Associate
G and G Protective Services
Los Angeles, CA
08.2011 - 08.2017
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Honed sales and customer service techniques with real life situations to further my experience and learn throughout the years.
Education
No Degree - Business Marketing
Humboldt State University
Arcata,CA
08-2028
High School Diploma -
Saint John Bosco
Bellflower, CA
08-2009
Skills
Lead Sales Professional- Online/Person
Skilled Microsoft Office- 50-55 WPM
Skilled Moveware/Netsuite/DocuSign/CRM's
Team oriented with an ability to exceed expectations