Anthony Garvin
Springfield,TN
Summary
Dedicated and detail-oriented customer service and healthcare professional with a proven track record of initiative and excellence as both a leader and a team player. Known for thriving in fast-paced environments and consistently delivering exceptional results through effective communication and problem-solving skills. Strong ability to adapt to new challenges, ensuring seamless operations and enhanced customer satisfaction. Actively seeking a challenging position to leverage extensive skills and experience for the growth and success of a dynamic company while contributing to innovative solutions and driving positive change.
Overview
17
17
years of professional experience
Work History
Work Comp Specialist
Tennessee Orthopaedic Alliance
07.2018 - 09.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Obtained proper orders and authorizations from physicians
- Managed daily workload of 30+ accounts, 4 physicians, along with phone calls and emails
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Service Supervisor
MedCycle Management
06.2015 - 07.2018
- Managed a team of 20+ call center reps
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Assisted in resolving complex and escalated patient issues and complaints with tact and diplomacy to achieve optimal resolution
- Assisted in implementing new clients and acted as liaison between client and vendor
- Optimizing call center productivity to achieve high quality standards, collections, reallocated staff to reduce abandonment rates, track staff performance statistics, implemented productivity goals per project while meeting client expectations
- Recruited, hired, trained, and disciplined staff when needed; tracked attendance and PTO requests
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Shift Manager
Starbucks
05.2012 - 06.2015
- Managed bar inventory, restocked supplies and placed orders for coffees, teas, pastry case items, sundries, etc
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed staff of 10+ baristas
Shift Manager
McDonald's
02.2007 - 05.2012
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Managed staff of 15+ from frontline to backline
Education
High School Diploma -
Culleoka Unit School
05-2008
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Proficient in Microsoft Office Suite and healthcare software
- PowerPoint, Excel, Outlook, IE, Epic, Artiva, MediTech, Allscripts, Athenahealth, eClinicalWorks
Timeline
Work Comp Specialist
Tennessee Orthopaedic Alliance
07.2018 - 09.2023
Customer Service Supervisor
MedCycle Management
06.2015 - 07.2018
Shift Manager
Starbucks
05.2012 - 06.2015
Shift Manager
McDonald's
02.2007 - 05.2012
High School Diploma -
Culleoka Unit School