Anthony Garza
Intermediate Structure Fire Suppression
San Juan,TX
Summary
Highly motivated Firefighter with in-depth knowledge of safely suppressing fires. Thinks quickly under pressure and remains calm in stressful situations. Offering 10 years of experience in efficiently responding to fire and EMS alarms. Proficient performing emergency diagnostic and treatment procedures.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Firefighter
San Juan Fire Department
San Juan, TX
12.2015 - Current
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
- Directed work of 2 firefighters engaged in extinguishing fires.
- Supervised cleaning and maintenance of buildings, rooms, and equipment.
- Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
- Administered first aid and medical treatment to those injured during fires and car accidents.
- Cleaned and performed general maintenance of fire equipment and fire stations.
- Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Prepared reports of fires, equipment and personnel.
- Laid out and connected hoses to fire hydrants in order to fight fires.
Dispatcher
Lifeline RGV LLC
Mcallem, Texas
01.2020 - 03.2020
- Maintained updated and detailed records of calls in physical and electronic database.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Directed all dispatching, routing and tracking of 8 fleet vehicles.
- Documented all changes in computer tracking system.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained excellent attendance record, consistently arriving to work on time.
Dispatcher
Medex Transportation Services
Mcallen, Texas
03.2014 - 01.2016
- Maintained updated and detailed records of calls in physical and electronic database.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Closely monitored dispatch board to triage and prioritize over 25 daily calls.
- Trained 4 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 75%.
- Directed all dispatching, routing and tracking of 8 fleet vehicles.
- Documented all changes in computer tracking system.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Resolved problems, improved operations and provided exceptional service.
Dispatcher
Fire EMS
Edinburg, TX
12.2013 - 03.2014
- Maintained updated and detailed records of calls in physical and electronic database.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Documented all changes in computer tracking system.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Directed all dispatching, routing and tracking of 8 fleet vehicles.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Managed multi-line telephone system and greeted claimants during office visits.
- Ordered and distributed office supplies while adhering to fixed office budget.
Dispatcher
Healthcare EMS
Mcallen , TX
04.2013 - 11.2013
- Maintained updated and detailed records of calls in physical and electronic database.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Directed all dispatching, routing and tracking of 5 fleet vehicles.
- Documented all changes in computer tracking system.
Cashier
HEB Grocery Store
Mission, TX
04.2012 - 06.2012
- Helped customers complete purchases, and locate items
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Worked closely with manager to solve problems and handle customer concerns.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Assisted customers by answering questions and fulfilling requests.
Cashier
Basilica Of Our Lady Of San Juan Del Valle-National Shrine
San Juan, Texas
02.2010 - 03.2012
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Restocked, arranged and organized merchandise
- Helped customers complete purchases, and locate items
Education
Basic Fire Suppression - Fire Science
Texas State Technical College - Harlingen
Harlingen, TX 09.2013 - 03.2014
Skills
Firefighting activities
Community education
Firefighting
Dispatch
Fire department maintenance
Fire suppression
CPR and first aid
Emergency communications
Medical equipment usage
Facility and equipment maintenance
Timeline
Dispatcher
Lifeline RGV LLC
01.2020 - 03.2020
Firefighter
San Juan Fire Department
12.2015 - Current
Dispatcher
Medex Transportation Services
03.2014 - 01.2016
Dispatcher
Fire EMS
12.2013 - 03.2014
Basic Fire Suppression - Fire Science
Texas State Technical College - Harlingen
09.2013 - 03.2014
Dispatcher
Healthcare EMS
04.2013 - 11.2013
Cashier
HEB Grocery Store
04.2012 - 06.2012
Cashier
Basilica Of Our Lady Of San Juan Del Valle-National Shrine
02.2010 - 03.2012