ANTHONY GARZA
Austin
Summary
Highly diligent server with a solid background in delivering exceptional customer service in fast-paced environments. Skillfully managed tables and worked closely with kitchen staff to ensure smooth operations and satisfied patrons. Known for strong multitasking abilities and meticulous attention to detail, resulting in a seamless dining experience for customers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server/ Delivery/ Catering Team
Chuy's Tex-Mex
02.2022 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Lead
IHOP
06.2014 - 02.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Oversaw daily operations of service team, delegated tasks, and trained new staff
Floor Manager
GAMA Wholesale
06.2021 - 02.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Oversaw supply restocking, area cleaning and product organization
- Monitored inventory to determine loss points, maintain clear records and strengthen controls
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
Assistant Manager
KFC
07.2009 - 06.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
Education
High School Diploma -
North Star Academy
Marquette, MISkills
- Collaborative Leadership
- Strategic Decision Making
- Supportive Team Participant
- Resilient Under Pressure
- Adaptable and Open to Learning
- Dependable Professional
- Strong work ethic
Certification
- Food Handler's
Timeline
Server/ Delivery/ Catering Team
Chuy's Tex-Mex
02.2022 - 02.2025
Floor Manager
GAMA Wholesale
06.2021 - 02.2022
Server Lead
IHOP
06.2014 - 02.2022
Assistant Manager
KFC
07.2009 - 06.2014
- Food Handler's
High School Diploma -
North Star Academy
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