Anthony Gear
Bridgeport,OH
Summary
Dynamic and results-driven professional with a strong background in customer service and a passion for aerospace engineering. Proven ability to communicate effectively, solve problems, and collaborate with cross-functional teams in fast-paced environments. Advanced knowledge of aerodynamics, propulsion systems, CAD software, and materials science, with a commitment to innovation and continuous improvement. Seeking to transition into the aerospace industry, leveraging research, project management, and critical thinking skills to contribute to cutting-edge advancements. Adaptable, team-oriented, and eager to drive meaningful impact in a technical setting.
Overview
3
3
years of professional experience
Work History
Customer Service Professional
Longhorn Steakhouse
04.2022 - Current
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Implemented best practices in complaint handling, reducing escalations and ensuring prompt problem resolution.
- Collaborated with cross-functional teams to resolve complex customer issues, fostering a positive work environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
Education
Bachelor of Science - Aerospace Engineering
Kent State University
Kent, OH05-2028
Skills
- CAD software
- Project management
- Team collaboration
- Data analysis
- Effective communication
- Problem solving
- MATLAB programming
- Propulsion systems
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Professional
Longhorn Steakhouse
04.2022 - Current
Bachelor of Science - Aerospace Engineering
Kent State University
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