Anthony Gear
Bridgeport,OH
Summary
Customer service professional prepared for meaningful contributions in dynamic environment. Proven ability to handle customer inquiries and concerns with tact and efficiency. Collaborative team player who prioritizes achieving results and adapting to changing situations. Skilled in conflict resolution and active listening. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Professional
Longhorn Steakhouse
04.2022 - Current
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Implemented best practices in complaint handling, reducing escalations and ensuring prompt problem resolution.
- Collaborated with cross-functional teams to resolve complex customer issues, fostering a positive work environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
Education
Bachelor of Science - Aerospace Engineering
Kent State University
Kent, OH05-2028
Skills
- Spacecraft design
- Project management
- Team collaboration
- Data analysis
- Effective communication
- Problem solving
- MATLAB programming
- Customer relationship building
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Professional
Longhorn Steakhouse
04.2022 - Current
Bachelor of Science - Aerospace Engineering
Kent State University