ANTHONY GENTILE
Washington,DC
Summary
Veteran F&B and Events Manager ready to lead teams through careful training and empathetic management. Proficient at educating staff on proper steps of service. Perpetually ready to address customer complaints and concerns with amiable and effective solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
F&B Director
Hilton Garden Inn Hotel
03.2025 - Current
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
F&B Director
AC Hotel
09.2024 - 03.2025
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Event Manager
Hilton
06.2024 - 09.2024
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Provided support to attendees before, during, and after the event as needed.
- Acted as a liaison between clients and vendors throughout the duration of an event.
- Served as primary contact person responsible for responding to inquiries about events.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Evaluated event performance metrics against established goals and objectives.
- Prepared post-event reports summarizing attendee feedback and other key metrics.
- Oversaw all aspects of event production from conception through completion.
- Resolved any issues that arose during the course of an event in a timely manner.
- Coordinated florists, photographers, and musicians for events.
Food & Beverage Assistant Manager
The Vinoy Autograph Hotel
06.2023 - 05.2024
- Manages the Food and Beverage departments (not catering sales).
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
- Maintains a positive cost management index for kitchen and restaurant operations.
- Utilizes budgets to understand financial objectives.
- Managed inventory levels for optimal stock availability, reducing waste and cost overruns.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Food & Beverage Voyager
The Vinoy Autograph Hotel
06.2022 - 05.2023
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in absence of Director of Restaurants or Restaurant Manager.
- Participates in department meetings by communicating clear and consistent message regarding departmental goals to produce desired results.
- Ensures all employees have proper supplies, equipment, and uniforms.
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
- Assists in ensuring compliance with all restaurant policies, standards, and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Assists in achieving or exceeding budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
St. Regis
11.2020 - 04.2021
- Company Overview: Marriott Internship (Valet)
- Open doors and assist guest entering leaving property.
- Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
- Maintain security of vehicles and vehicle keys.
- Marriott Internship (Valet)
Education
Bachelor of Science Degree - Hospitality Management
Florida International University
Miami, FL12.2021
Skills
- Scheduling Coordination
- Menu development
- Ordering Supplies
- Cost Control
- Employee Coaching
- Food and Beverage Operations
- Labor Management
- Operations Oversight
- Sanitation Standards
- Team leadership and supervision
- Guest Relations
- Schedule Management
- Scheduling expertise
- Labor management
- Operational efficiency
- Hygiene standards
Certification
- 360 Food Manager Certified
- CPR Certified
- ABRA License
- Tips Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
F&B Director
Hilton Garden Inn Hotel
03.2025 - Current
F&B Director
AC Hotel
09.2024 - 03.2025
Event Manager
Hilton
06.2024 - 09.2024
Food & Beverage Assistant Manager
The Vinoy Autograph Hotel
06.2023 - 05.2024
Food & Beverage Voyager
The Vinoy Autograph Hotel
06.2022 - 05.2023
St. Regis
11.2020 - 04.2021
Bachelor of Science Degree - Hospitality Management
Florida International University
Similar Profiles
Dimash BegzhanDimash Begzhan
Breakfast Attendant at Hilton Garden Inn Hotel, The Summit, Holiday InnBreakfast Attendant at Hilton Garden Inn Hotel, The Summit, Holiday Inn
Johanna RamirezJohanna Ramirez
Floor Supervisor at Hilton Garden Inn Hotel (kimpton Theta Hotel)Floor Supervisor at Hilton Garden Inn Hotel (kimpton Theta Hotel)
Jayci KriegerJayci Krieger
Server/Bartender at Hilton Garden Inn HotelServer/Bartender at Hilton Garden Inn Hotel
Shawn FarmerShawn Farmer
Housekeeping Cleaner at Hilton Garden Inn HotelHousekeeping Cleaner at Hilton Garden Inn Hotel
Sabrina JacobsSabrina Jacobs
General Utility Worker at Aramark Food and BeverageGeneral Utility Worker at Aramark Food and Beverage