Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Gerhardt

Summary

Proven leader and quick learner, excelled at Jet Specialty by enhancing team productivity and customer satisfaction. Leveraged goal-oriented mindset and inventory management expertise to surpass sales targets and streamline operations. Skilled in building rapport and upselling, consistently achieving and exceeding objectives with a focus on results and efficiency.

Professional sales expert with focus on delivering top-notch customer service and driving sales. Known for reliability, adaptability, and strong commitment to teamwork and achieving targets. Valued for communication skills and proactive problem-solving abilities.

Overview

19
19
years of professional experience

Work History

Counter Salesperson

Jet Specialty
10.2023 - Current
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
  • Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
  • Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
  • Assisted in maintaining a well-organized merchandise display for easy customer browsing.
  • Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
  • Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
  • Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
  • Managed inventory levels, conducting regular stock checks and placing orders as needed.
  • Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
  • Enhanced team productivity by sharing product knowledge and expertise with colleagues.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Restocked, rotated and visually merchandised products for maximum sales.

Driver, Warehouse Orders

Jet Specialty
10.2021 - Current
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fostered positive working relationships with regular customers.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Warehouse Worker

NIPCO Custom Plastic Coating
08.2017 - 01.2021
  • Consistently lifted materials weighing as much as 75 pounds.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Maintained clean, orderly work environment free of hazards.

Parts Department Supervisor

Watson Hopper
05.2006 - 09.2016
  • Promoted excellent customer service by providing knowledgeable assistance and prompt resolution of issues.
  • Collaborated with service department to ensure timely availability of required parts, minimizing customer wait times.
  • Supervised team of parts department employees, improving overall productivity and customer satisfaction.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Ensured compliance with all safety regulations when handling hazardous materials.
  • Reviewed invoices for accuracy prior to payment processing.
  • Resolved customer complaints quickly while maintaining a positive relationship with customers.

Bartender

Zia Park Casino
08.2006 - 01.2009
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

High School Diploma -

Hobbs High School
Hobbs, NM

Skills

  • Quick learner
  • Goal-oriented mindset
  • Upselling strategies
  • Building rapport
  • Point of sale systems
  • Returns handling
  • Team Meetings
  • Inventory Supplies
  • Materials Management Experience
  • Packing and Scanning
  • Filling Requisition Orders
  • Staff Supervision

Timeline

Counter Salesperson

Jet Specialty
10.2023 - Current

Driver, Warehouse Orders

Jet Specialty
10.2021 - Current

Warehouse Worker

NIPCO Custom Plastic Coating
08.2017 - 01.2021

Bartender

Zia Park Casino
08.2006 - 01.2009

Parts Department Supervisor

Watson Hopper
05.2006 - 09.2016

High School Diploma -

Hobbs High School

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Anthony Gerhardt