PowerBI
Anthony Gilbert
Sapulpa
Summary
Dynamic IT and Client Success Leader with over 20 years of experience in driving enterprise technology modernization, delivering exceptional service, and fostering client engagement across public and private sectors. Expertise in managing multimillion-dollar IT portfolios, optimizing infrastructure, and leading high-performing teams to achieve strategic objectives. Skilled in cultivating executive relationships, enhancing customer retention, and ensuring technology solutions yield measurable business value. Acknowledged for aligning IT strategy with organizational goals, reducing costs, and significantly improving operational performance.
Overview
16
16
years of professional experience
Work History
Enterprise Program Manager
OFFICE OF MANAGEMENT AND ENTERPRISE SERVICES
06.2023 - Current
- Directed $28M+ IT portfolio for Department of Education.
- Contributed to a 25% increase in operational efficiency by implementing technology upgrades, processing automation, and enhanced monitoring systems.
- Ensured financial oversight and alignment with agency priorities, maintaining program delivery within 5% variance and on-time execution across all initiatives.
- Led cross-functional teams to implement enterprise-wide initiatives and drive organizational change.
- Developed project plans, timelines, and budgets to ensure timely delivery of strategic objectives.
- Coordinated with external vendors and partners to support program deliverables and ensure compliance with standards.
- Delivered successful project outcomes by leveraging strong problem-solving skills, quick adaptability to change, and a commitment to excellence in program management.
- Championed data-driven decision-making by leveraging analytics tools for informed strategizing and planning efforts.
- Formulated plans and recommended strategies for meeting cost, schedule and performance objectives.
Senior Project Manager III, Customer Success
OFFICE OF MANAGEMENT AND ENTERPRISE SERVICES
03.2021 - 05.2023
- Oversaw 42 projects, maintaining 95% schedule utilization and delivering a 12.39% budget variance to support teams, report progress, and influence positive outcomes for key stakeholders.
- Built and managed executive dashboards in Power BI and ServiceNow to provide real-time operational/financial insights.
- Mentored junior project managers, fostering professional growth and skill development.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Strong background with SDLC and OKRs and the ability to lead projects from inception to delivery including planning meetings, developing project scopes, preparing budgets, timelines and schedules.
Senior IT Project Manager
TARGA RESOURCES
10.2018 - 05.2020
- Directed IT infrastructure projects ($100K–$1.5M), including O365 migration for 4,000 users.
- Consolidated and analyzed monthly results and budgets and delivered presentations with ROI recommendations.
- Developed project plans, schedules, and resource allocation strategies to ensure project success.
Senior IT Project Manager/Financial Analyst | Invoice Validation
VERIZON
10.2015 - 10.2018
- Provided daily support for VERIFY, Verizon’s wireline operations support and billing system.
- Automated manual invoice processes for $240M monthly spend, eliminating 4 FTEs ($350K savings).
- Oversaw PeopleSoft conversion, optimizing operations and cutting system users from 14 to 6.
- Reduced average weekly support tickets from 21.4 to 8.5 within 90 days, saving $65K annually.
- Enhanced reporting with Power BI, improving data analysis and operational insights.
Senior Business Analyst, Surety Bonds/Accounting
MID-CONTINENT GROUP
07.2013 - 10.2015
- Facilitated requirements gathering with stakeholders for various product lines.
- Led the development of a new agent web portal for insurance premium payments, resulting in a $28K increase in policy renewals within the first six months.
- Improved executive and metrics reporting by 20% through the implementation of the Insurance Performance Foundation (IPF) dashboard.
- Developed comprehensive documentation and process maps to support system enhancements and user training.
- Collaborated with IT teams to ensure alignment between technology solutions and business goals.
- Analyzed business processes to identify inefficiencies and recommend strategic improvements.
IT Business Systems Analyst
INTERNATIONAL ENVIRONMENTAL CORPORATION
01.2012 - 07.2013
- Aided in the development of Encompass infrastructure and managed the Encompass platform.
- Worked with all aspects of the PRMS ERP system.
- Introduced new SharePoint workflows, a knowledge-based library, and an improved interface for the Encompass ordering system, increasing system use by 20% within the first eight weeks.
- Created training documentation and video library for the Encompass ordering system.
- Analyzed business requirements to develop efficient system solutions, enhancing operational performance.
Business & Quality Assurance Analyst
HERTZ CORPORATION
03.2011 - 01.2012
- In depth understanding of Software Development Life Cycle (SDLC), Software Testing Lifecycle (STLC) and Bug Life Cycle (BLC). And QA methodologies including Waterfall and Agile methodologies to ensure appropriate Quality Control. Proficient in designing Test Cases, Test Scenarios, Test Scripts, Test reports of manual and automated tests.
- Created use cases, test cases and testing strategies and validation of requirements; created test plans (system, acceptance and regression) for data validation and application development for ASAP Web Environment.
- Performed detail functional and system testing to validate requirements, un-cover defects and deliver high quality, low to zero defect releases.
- Coordinated application roll-out to more than 300 field locations for Web Migration through ASAP Web to assist customers in online reservations and payment processing.
Army Enterprise Service Desk Manager
DELL SYSTEMS
10.2009 - 05.2010
- Oversaw all operations, functionality, and escalations of a high-volume service desk, handling 84,000 monthly service tickets for over 800,000 users.
- Built and launched a fully functional 24/7 Service Desk within six months.
- Managed 6 supervisors, 3 team leaders and 150+ technicians supporting 800K+ users, resolving 84K tickets monthly.
Education
M.S. - Management
SOUTHERN NAZARENE UNIVERSITY
Bethany, Oklahoma01.2005
B.S. - Organizational Leadership
SOUTHERN NAZARENE UNIVERSITY
Bethany, Oklahoma01.2003
Associate of Science - Business Administration
Tulsa Community College
Tulsa, Oklahoma05-2000
Skills
- Experience with Azure DevOps, ServiceNow and JIRA
- Data analysis and reporting expertise
- Collaboration tools proficiency
- Scripting and development proficiency
- Contract management proficiency
- Technology modernization initiatives
Accomplishments
· Led modernization of statewide student data system (“The WAVE”) that improved compliance and reporting accuracy for federal funding.
· Championed customer success strategies, achieving 95%+ client retention and boosting adoption by 20–25% through executive stakeholder engagement, training programs, and tailored success plans.
· Delivered a 25% increase in operational efficiency by implementing technology upgrades, processing automation, and enhanced monitoring systems.
· Managed cross-functional teams, boosting productivity and delivery outcomes by 15% through mentorship and structured onboarding programs.
· Led multiple enterprise software implementations for the state of Oklahoma consisting of ServiceNow, O365, PRTG, BlackBerry AtHoc which resulted in streamlining operations and generating multimillion-dollar cost savings.
· Delivered numerous SaaS and AI solution deployments: ThoughtTrace ECM, MobiChord, Dexik ERP, IronClad, Workday, PeopleSoft, SharePoint which reduced manual workload and eliminated redundant systems while improving customer-facing processes.
· Automated manual invoice processes for $240M monthly spend, eliminating 4 FTEs ($350K savings).
· Implemented corporate accounting ERP system (Dexik), reducing manual approval time by 15 hours per month.
· Built and launched a fully functional 24/7 Service Desk within six months.
Software
SQL
ServiceNow
Azure DevOps
WorkDay
IronClad
CRM
JIRA
Sales Force
PeopleSoft
Microsoft Project
Timeline
Enterprise Program Manager
OFFICE OF MANAGEMENT AND ENTERPRISE SERVICES
06.2023 - Current
Senior Project Manager III, Customer Success
OFFICE OF MANAGEMENT AND ENTERPRISE SERVICES
03.2021 - 05.2023
Senior IT Project Manager
TARGA RESOURCES
10.2018 - 05.2020
Senior IT Project Manager/Financial Analyst | Invoice Validation
VERIZON
10.2015 - 10.2018
Senior Business Analyst, Surety Bonds/Accounting
MID-CONTINENT GROUP
07.2013 - 10.2015
IT Business Systems Analyst
INTERNATIONAL ENVIRONMENTAL CORPORATION
01.2012 - 07.2013
Business & Quality Assurance Analyst
HERTZ CORPORATION
03.2011 - 01.2012
Army Enterprise Service Desk Manager
DELL SYSTEMS
10.2009 - 05.2010
B.S. - Organizational Leadership
SOUTHERN NAZARENE UNIVERSITY
M.S. - Management
SOUTHERN NAZARENE UNIVERSITY
Associate of Science - Business Administration
Tulsa Community College
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