Anthony Gipson
2603 Earthen Mesa Terrace,NV
Summary
Dynamic operations leader with a proven track record at OLS, driving process improvements and optimizing resource allocation. Skilled in business analysis and relationship management, I fostered a culture of continuous learning, enhancing team performance and achieving significant operational efficiencies. Recognized for innovative solutions that increased profitability and streamlined workflows.
Overview
25
25
years of professional experience
Work History
AVP of Operations and Lending Support
OLS (Origence Lending Services)
09.2019 - Current
- Streamlined operational processes by implementing efficient workflow systems and reducing redundancies.
- Optimized resource allocation for better cost management and increased profitability.
- Leveraged technology solutions to automate repetitive tasks, freeing up time for more strategic decision-making activities.
- Cultivated an environment of continuous learning that encouraged employee growth and development, leading to an increase in overall team performance.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Established performance goals for department and outlined processes for achievement.
- Spearheaded process improvements that led to reduced turnaround times and increased output quality in high-pressure environments.
- Championed a culture of collaboration, fostering teamwork across departments for improved productivity and employee morale.
- Identified opportunities to improve business process flows and productivity.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Director of Dealer Relationship Support
CUDC (Credit Union Direct Connect)
08.2014 - 09.2019
- Spearheaded the launch of CUDC's Dealer Relationship (DRS) Department by creating foundational infrastructure and cultivating strategic Credit Union-Dealer partnerships.
- Improved interdepartmental communication across underwriting, fraud, and compliance, enhancing service levels between credit unions and dealerships
- Designed and implemented the Origination Capture Specialist (OCS) strategy to address low capture rates in new markets, resulting in increased volume, capture percentage, and dealer profitability.
- Developed and refined strategic processes, supported new market expansion, and enhanced Loan Origination System (LOS) functionality for greater efficiency.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Colorado Dealership Account Representative
Bellco Credit Union
10.2012 - 08.2014
- Built and expanded strategic business relationships with automotive dealers throughout the Colorado Market.
- Oversaw key functions including underwriting, contract capture, dealer and member escalations, funding compliance, and exception management.
- Organized and supported dealer events to strengthen engagement and drive partnership growth.
- Recruited, onboarded, and trained newly hired account representatives, ensuring team readiness and alignment with business goals.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with dealership clients.
- Negotiated contract terms with clients, securing profitable deals while maintaining mutual satisfaction.
Utah Dealership Account Representative
Citigroup Financial Auto
01.2006 - 06.2008
- Developed and expanded business relationships with 45+ automotive dealerships across Salt Lake City and surrounding Utah markets.
- Drove dealership growth and engagement through consistent product education, regular follow-ups, and participation in dealer events.
- Underwrote consumer auto loan applications, negotiated fees, captured contracts, and communicated credit decisions with dealership finance teams.
- Revitalized an underperforming branch, contributing to it leap from mid-tier in district profitability (2006) to the #4 most profitable branch company-wide (2007) within 9 months.
- Recognized as the top dealership account representative for three consecutive years (2006-2008) demonstrating consistent high performance.
- Personally accounted for over 75% of total branch sales volume, with exemplary marks on all annual performance reviews and audits.
Texas/Oklahoma Territory Buyer/Underwriter
Centrix Financial
01.2005 - 03.2006
- Served as Lead Buyer for Centrix Financial's highest-performing sales territory, overseeing business development across Texas and Oklahoma regions.
- Cultivated and expanded dealer relationships, driving exceptional territory growth and engagement.
- Achieved record-breaking individual monthly sales performance with 800 contracts and $12 million in funded volume.
- Recruited, mentored, and supported the development of newly hired underwriters and buyers to build team capability and effectiveness.
Credit Manager/Referral Call Center Credit Manager
Wells Fargo Financial
10.2000 - 12.2004
- Represented a sub-prime and non-prime consumer lending company specializing in collateralized auto loans.
- Built and managed a diversified portfolio of automotive dealers, RV dealers, and mortgage brokers to generate new business opportunities.
- Named District Credit Manager of the 2nd and 3rd quarters in 2002 in recognition of outstanding performance.
- Promoted to Colorado Referral Sales Call Center Manager (Aug. 2002 - Dec. 2004) to lead strategic expansion efforts.
- Established and nurtured relationships with over 50 Wells Fargo Retail Bank branches across the Denver metro and greater Colorado market.
- Drove 150% sales growth for referral center in 2004 through targeted relationship-building and lead conversion strategies.
Education
No Degree - Business Administration And Communication
Augustina University
Sioux Falls, SDSkills
- Performance driven leader
- Proficient in sales strategies
- Effective staffing strategies
- Effective talent management
- Innovative in thought and solution minded
- Strong business relationship management
- Operational Management skills
- Business analysis
- Organizational development
- Execution of strategic initiatives
Timeline
AVP of Operations and Lending Support
OLS (Origence Lending Services)
09.2019 - Current
Director of Dealer Relationship Support
CUDC (Credit Union Direct Connect)
08.2014 - 09.2019
Colorado Dealership Account Representative
Bellco Credit Union
10.2012 - 08.2014
Utah Dealership Account Representative
Citigroup Financial Auto
01.2006 - 06.2008
Texas/Oklahoma Territory Buyer/Underwriter
Centrix Financial
01.2005 - 03.2006
Credit Manager/Referral Call Center Credit Manager
Wells Fargo Financial
10.2000 - 12.2004
No Degree - Business Administration And Communication
Augustina University
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