Anthony Glasco
Buffalo,NY
Summary
Proven track record of enhancing customer satisfaction and team morale at Tops Friendly Markets through exceptional problem-solving and communication skills. Skilled in accurate pricing and efficient issue resolution, consistently exceeding performance metrics. Demonstrates a blend of critical thinking and adaptability, contributing to a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Price/Scan
Tops Friendly Markets
Depew, NY
08.2024 - Current
- Demonstrated adaptability by quickly adjusting to unexpected changes in pricing schedules or priorities as needed throughout each day''s tasks.
- Maintained a high level of accuracy in updating electronic price tags, ensuring customers had access to the most up-to-date pricing information.
- Maintained compliance with company pricing policies, ensuring consistency across all store locations.
- Minimized pricing errors by conducting regular audits of product prices and shelf labels.
- Assisted in resolving customer disputes related to pricing issues, demonstrating excellent problem-solving skills and customer service abilities.
- Boosted employee morale through consistent communication and collaboration within the Price Change Team, fostering a positive work environment for all team members.
- Demonstrated strong attention to detail while verifying product codes and descriptions during the price change process.
Guest Service Advocate
Target
1750 Walden Ave Cheektowaga NY
09.2021 - 08.2024
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Supported team members, fostering a collaborative and productive work environment.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
Education
High-school Diploma -
New Life Christian School
Tonawanda, NY06.2021
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Active Listening
- Decision-Making
- Problem Resolution
- Verbal Communication
Timeline
Price/Scan
Tops Friendly Markets
08.2024 - Current
Guest Service Advocate
Target
09.2021 - 08.2024
High-school Diploma -
New Life Christian School