Anthony Glavan
Gulfport,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Quality Control Inspector
Pedal Valves
St Petersburg, FL
02.2024 - 10.2024
- Communicate findings effectively with supervisors or managers, often providing suggestions for process improvements.
- Identify quality issues and recommend solutions, including rework, repair, or rejecting defective products.
- Create reports detailing any defects, deviations, or non-compliance found during inspections.
- Work with other departments to resolve quality issues, ensuring clear communication and corrective actions.
- Check that items are stacked securely and are within weight limits to prevent accidents when moved with forklifts.
- Cross-check the number of items in the truck with the delivery documents (packing list, bill of lading) to ensure the correct amount was delivered.
- After unloading, store the goods in the designated areas in the warehouse according to their category, size, or type. Ensure that fragile or perishable goods are placed in appropriate storage conditions (e.g., refrigerators, temperature-controlled zones).
- Ensure that the unloading area is cleaned and organized after the unloading process. Remove any packaging materials, trash, or debris to maintain a safe and efficient working environment.
Paint Department Associate
Lowe's
10.2022 - 10.2023
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Desk/Quality Control
Home Depot
06.2022 - 10.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Pandemic Pause
Unemployed
03.2020 - 06.2020
- Unemployed due to COVID-19 global pandemic.
Customer Service Desk/Quality Control
Home Depot
12.2017 - 03.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Agent, CSA/GOA
Allegiant Air
01.2017 - 12.2017
- Provided customer service to all customers, including scheduled or chartered services.
- Was responsible for ground operations, aircraft cleaning, security, operations and commissary duties as required.
- Processed tickets, checked baggage, monitored carry-on baggage for size and quantity, and assigned seats.
- Marshalled in the planes and push back the aircraft.
- Assisted customers with special needs, i.e., customers who needed assistance in boarding.
- Loaded and unloaded baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
- Operated heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
- Enforced safety/security measures and monitors safety sensitive zones.
- Ensured Allegiant Air and airport regulations are followed.
Building Maintenance Manager
Connaught Towers
05.2014 - 08.2015
- Managed a team of 3 to ensure grounds were well kept.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Adhered to company safety regulations and OSHA requirements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
E2
United States Navy Reservist
06.2013 - 11.2013
- Completed boot camp and training as a US Seabee in plumbing.
Building Maintenance Manager
Connaught Towers
07.2011 - 06.2013
- Managed a team of 2 to ensure grounds were well kept.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Adhered to company safety regulations and OSHA requirements.
- Strengthened team operations by improving service request processes by 30%.
Driver & Operator
Mr. Softee Inc.
06.2008 - 09.2010
- Drove truck to events or around neighborhoods to hand out ice cream and produced revenue.
- Attracted customers and generated sales using promotional materials.
- Traveled to average of 6 locations daily with 80% success rate for ice cream & snack product sales.
- Studied geographic areas to identify potential buyers and increase door-to-door sales 30%.
- Developed bottom-up forecasting plans for territory to address quarterly sales goal attainment for ice cream & snack products.
Education
High School Diploma -
Flushing High School
Flushing, NY09.1993
Skills
- Loss Prevention
- Product Knowledge
- Payment Processing
- Retail Merchandising
- Customer Assistance
- Inventory Management
- POS Software
- Detail-Oriented
- Customer Service
- Microsoft Applications Proficiency
- Computer Proficiency and Microsoft Office
- Team Supervision
- Forklift operation
Languages
English, Native language
Croatian, Bilingual
Timeline
Quality Control Inspector
Pedal Valves
02.2024 - 10.2024
Paint Department Associate
Lowe's
10.2022 - 10.2023
Customer Service Desk/Quality Control
Home Depot
06.2022 - 10.2022
Pandemic Pause
Unemployed
03.2020 - 06.2020
Customer Service Desk/Quality Control
Home Depot
12.2017 - 03.2020
Agent, CSA/GOA
Allegiant Air
01.2017 - 12.2017
Building Maintenance Manager
Connaught Towers
05.2014 - 08.2015
E2
United States Navy Reservist
06.2013 - 11.2013
Building Maintenance Manager
Connaught Towers
07.2011 - 06.2013
Driver & Operator
Mr. Softee Inc.
06.2008 - 09.2010
High School Diploma -
Flushing High School
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