Anthony Glosson
Bethlehem,PA
Summary
Experienced and dedicated Inbound Customer Service Agent looking to transfer educational and professional talents to the Associate Product Analyst Position. College graduate with a Bachelor of Arts in Political Science, which can bring forth strong communication, strategic thinking abilities, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE AGENT 3
PPL Electric Utilities
Allentown, PA
04.2022 - Current
- Provide accurate and helpful information about company products, services, and billing inquiries
- Collaborate with cross-functional teams to streamline processes and improve customer experience
- Respond promptly to customer inquiries via phone and email, addressing concerns and resolving issues effectively.
DELIVERY DRIVER
Tavern Pizza Alburtis
07.2018 - 04.2022
- Developed and implemented a plan for efficient routes to minimize delivery time and fuel costs
- Maintained a professional attitude and demeanor when interacting with customers
- Maintained a clean and organized vehicle to ensure safety and reduce delivery times.
PACKAGE HANDLER
McKesson Bethlehem
07.2021 - 11.2021
- Collaborated with team members, supervisors, and other departments to ensure smooth workflow and effective communication
- Strived to be efficient while also maintaining a high level of accuracy while handling packages
- Communicated any issues, delays, or concerns regarding shipments in a reasonable time.
Education
BACHELOR OF ARTS IN POLITICAL SCIENCE -
Kutztown University of Pennsylvania
05.2021
Skills
- Ability to manage time effectively and prioritize tasks
- Proficient in Microsoft Word and Excel
- Proficiency in analyzing data to derive actionable insights
- Flexibility to adapt to changing priorities and requirements
Accomplishments
- Kutztown Honors
- Dean's list
- National Honors Society of Leadership and Success
Timeline
CUSTOMER SERVICE AGENT 3
PPL Electric Utilities
04.2022 - Current
PACKAGE HANDLER
McKesson Bethlehem
07.2021 - 11.2021
DELIVERY DRIVER
Tavern Pizza Alburtis
07.2018 - 04.2022
BACHELOR OF ARTS IN POLITICAL SCIENCE -
Kutztown University of Pennsylvania
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