Anthony Golson
Montgomery,Alabama
Summary
Compassionate Medical Support Assistant with extensive experience at the Department of Veterans Affairs, adept at enhancing patient satisfaction through effective appointment management and exceptional customer service. Detail-oriented and skilled in HIPAA compliance, I excel in fostering trust and resolving conflicts, ensuring seamless coordination of care in high-pressure environments.
Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.
Experienced with coordinating patient appointments and managing medical records. Uses effective communication to facilitate seamless interactions between patients and healthcare providers. Knowledge of healthcare protocols and administrative procedures to support medical teams efficiently.
Diligent Medical Support Assistant with proven ability to manage patient records and coordinate appointments efficiently. Successfully streamlined administrative processes to enhance healthcare delivery and patient satisfaction. Demonstrated strong communication and organizational skills in fast-paced medical environments.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
35
35
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs Central Alabama Health Care System
10.2005 - 05.2015
- As first point of contact for patients, provided compassionate support, addressing patient concerns and inquiries in a highly professional manner.
- Interviewed patients to verify and update clinical and demographic records.
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Scheduled appointments in accordance with VHA national scheduling guidelines. Verified and updated patient demographics. Complied with authorization standards and timelines. Complied with Consult management, tracking, and compliance.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Collaborated and communicated with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologist, psychiatrist, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients were met.
- Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Maintained Office Supplies.
- Received and reviewed all incoming correspondence.
- Printed and mailed patient appointment letters.
- Quick learner with exceptional communication skills.
- Knowledge of medical terminology.
- Exceeded quota of 60 calls per day.
Medical Support Assistant
VA Medical Center
01.2002 - 08.2005
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Interviewed patients to verify and update clinical and demographic records.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Assisted veterans, their families, and caregivers with information about and access to VA benefits.
- Strong communication and customer service skills.
- Proficient computer skills.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Recreation Assistant
U. S. Naval Support Activity
01.2001 - 01.2002
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Performed light custodial duties to provide clean and inviting facilities.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Responded to public inquiries to provide information about programs and facilities.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Handled registration processes efficiently, streamlining operations for both staff and patrons alike.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Coordinated scheduling for various programs and activities, maximizing facility usage and accommodating diverse needs.
- Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Negotiated with suppliers to obtain high-quality equipment at reduced costs, maximizing budget efficiency.
- Maintained safety standards and protocols during all events, leading to record of zero incidents.
- Conducted regular maintenance checks on recreational facilities, ensuring safe and enjoyable environment for all.
- Established calendar of events, ensuring well-rounded and consistent schedule of activities for community.
- Kept athletic and games equipment and facilities organized and maintained.
- Assisted in preparing recreational materials and supplies for each activity.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
Personnelman First Class Petty Officer
United States Navy
03.1980 - 03.2000
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Contributed to the development of innovative tactics and strategies aimed at increasing mission effectiveness in complex environments.
- Reduced equipment downtime through diligent maintenance, troubleshooting, and repairs on essential systems.
- Upheld the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad.
- Earned numerous commendations for exceptional leadership and dedication to duty during high-stress situations or deployments.
- Handled administrative requirements, clerical, and customer service support related to personnel and pay matters for both active and reserve Navy personnel. Maintained and audited personnel records, prepared and submitted operational reports, and managed pay and accounting procedures.
- Improved overall unit performance by mentoring subordinates in professional development and career advancement opportunities.
- Mentored and supervised 20 personnel within unit, providing positive guidance for professional and personal development on Navy occupations, training, advancement, and benefits.
- Assisted in the recruitment and retention of qualified personnel, ensuring a strong foundation for continued success within the Navy.
- Spearheaded mentorship program, accelerating professional development of junior team members.
- Achieved commendation for exemplary service during critical missions, demonstrating exceptional skill and dedication.
- Streamlined onboarding and out-processing for new recruit enlistments, reenlistment's, personnel transfers, separations, retirements while significantly reducing their acclimatization period.
- Assisted sailors and their families with various issues, including pay, travel entitlements, and personal hardships.
- Directed safe and secure operations of over $500,000 worth of government property, resulting in no loss of equipment or negative incidents.
- Strengthened team morale through open communication channels, promoting an inclusive work environment that fostered collaboration among diverse members.
- Enhanced team cohesion by leading regular training sessions on communication and collaboration.
Education
High School Diploma -
Percy Julian
Montgomery, AL05.1979
Skills
- Detail-oriented
- HIPAA compliance
- Conflict resolution techniques
- Patient communication
- Medical terminology
- Patient appointment management
- Customer service
- Electronic health records
Timeline
Medical Support Assistant
Department of Veterans Affairs Central Alabama Health Care System
10.2005 - 05.2015
Medical Support Assistant
VA Medical Center
01.2002 - 08.2005
Recreation Assistant
U. S. Naval Support Activity
01.2001 - 01.2002
Personnelman First Class Petty Officer
United States Navy
03.1980 - 03.2000
High School Diploma -
Percy Julian
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