Anthony Gondick

Work History

Manager, IT Business Strategy

Kawasaki Motors Corp., USA

Grand Rapids, Michigan

01.2018 - Current

Supporting over 150 end users locally and at off-site locations and over 7500 customers located globally
Responsible for all strategic software operations, specifically keeping e-commerce and enterprise resource planning (ERP) software operating 24x7x365
Producing Town Hall, promotional videos, and other recordings for public distribution, audio/visual control, and live streaming
Responsible for IT strategy and business productivity gains, matching IT best practices for case resolution
Responsible for managing annual $2 million software and hardware budget
Leading team that created 150 different workflow automation across various business and sales teams
Implemented and maintained a cybersecurity training program that saw annual mandatory training sessions and monthly testing; the average phish-prone percentage went from 27% to 3% in less than one year
Leading team that implemented a new warranty claims system, automating 60% of incoming claims and saving over 500 hours of staff and customer time
Responsible for leading implementation of Salesforce Sales, Service, and Manufacturing clouds; including Einstein Analytics, Salesforce Maps, Pardot, Conga batch and trigger, Tavant Warranty on Demand, Amazon Connect, Service Cloud Voice, Heroku, Visual Remote Assistant, Quip, and various other add-ons to supplement business operations
Responsible for supporting R&D IT operations across both hardware and software
Achieved a $1 million freight cost recovery solution
Responsible for leading COVID-19 IT response for the organization
Deployed hardware/software to staff and enabled work from home within one week
Keynote speaker at Salesforce Dreamforce 2019, Chicago Salesforce Basecamp 2019, and Salesforce Dreamforce 2022
Guest lecturer at GIE EXPO 2019 on Emerging Technology Trends in 5G, Robotics, and Agriculture
Continually completes projects under budget and ahead of schedule
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Conducted interviews with key business users to collect information on business processes and user requirements
Improved business direction by prioritizing customers and implementing changes based on collected feedback
Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
Assigned tasks to staff and updated involved parties to enhance the optimal business flow
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results
Onboarded new employees with training and new hire documentation
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals - reducing communication and work silos
Evaluated employees' strengths and assigned tasks based on experience and training
Applied customer feedback to develop process improvements and support long-term business needs
Analyzed key aspects of the business to evaluate factors driving results and summarized them into presentations
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands
Maximized performance by monitoring daily activities and mentoring team members
Raised performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement
Propelled continuous improvements and strategically capitalized on current market trends
Reviewed performance data to monitor and measure productivity, goal progress, and activity levels

Various

State Farm Mutual Insurance

Bloomington, Illinois

04.1999 - 01.2018

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Carried out day-day-day duties accurately and efficiently
Demonstrated respect, friendliness and willingness to help wherever needed
Worked flexible hours; night, weekend, and holiday shifts
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Maintained energy and enthusiasm in fast-paced environment
Used critical thinking to break down problems, evaluate solutions and make decisions
Offered friendly and efficient service to customers, handled challenging situations with ease
Developed and maintained courteous and effective working relationships
Maintained excellent attendance record, consistently arriving to work on time
Resolved problems, improved operations and provided exceptional service
Improved operations through consistent hard work and dedication
Participated in team-building activities to enhance working relationships
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Led various teams, including 1st and 2nd level software deployment, 2nd level automation development, 2nd level incident response, and Test Data team
Responsible for leading activities related to 3D and Virtual Reality research
Responsible for technical documentation creation, filing, and distribution
Led division training program for transition from Waterfall project management to Agile
Supplemented managers with performance reviews, interviews for staff augmentation, budgets, and work direction

Summary

Overview

Work History

Manager, IT Business Strategy

Various

Education

Bachelor of Science - Computer Information Systems

Associate of Science - Business Information Systems

Skills

Work Availability

Timeline

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