Anthony Gonsalves
New York,NY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and support. A strong leader, team player, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Striving to use decision-making skills, multitasking abilities and sound judgment to positively impact company success & further build customer loyalty.
Overview
20
20
years of professional experience
Work History
Department Manager
Perelandra Natural Food Center
2019.03 - Current
- Motivated associates to consistently deliver effective selling behaviors through training and subsequently recognition.
- Supporting customer's health and wellness concerns as a Certified Nutritional Therapist.
- Oversaw inventory management processes, maintaining optimal stock levels.
- Handling administrative work and organized workflow efficiently.
- Handled very high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Handled sensitive customer information, maintaining strict confidentiality at all times.
- Collaborated with other department managers to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Ordering, receiving and stocking out large amounts of deliveries from supplement, body care and housewares vendors.
Assistant Department Manager
Perelandra Natural Food Center
2018.09 - 2019.03
- Motivated associates to consistently deliver effective selling behaviors through training and subsequently recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning.
- Supporting customer's health and wellness concerns as a health coach.
- Oversaw inventory management processes, under the department, maintaining optimal stock levels.
- Handling administrative work and organized workflow efficiently.
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Handled sensitive customer information, maintaining strict confidentiality at all times.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Ordering, receiving and stocking out large amounts of deliveries from supplement, body care and housewares vendors.
Customer Service Generalist
Perelandra Natural Food Center
2013.10 - 2018.09
- Supporting customer's health and wellness concerns as a health coach when working in the Supplement and HBA departments.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed high-volume phone calls, providing efficient and accurate information to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Facilitated smooth transactions by accurately processing payments and handling returns as needed.
- Built strong relationships with key clients through attentive listening skills, demonstrating empathy when addressing concerns.
- Provided expert product knowledge, resulting in increased sales and repeat business from satisfied customers.
Freelance Photographer
OLR
2013.06 - 2013.07
- Took photos of real estate properties from exterior perspectives.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
Administrative & Valet
Rapid Parking Industries
2011.09 - 2013.03
- Overnight managing - completing daily paperwork for all three shifts, monthly vehicles and hotel reconciliation.
- Administrative work for daily garage activities, monthly vehicles, and hotels we work with.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Problem solving during high-volume situations, ensuring the operation ran smoothly.
- Answering our busy multiple line telephone
- Cashier; checking out guests, handling client & employee discounts and vouchers, receiving monthly vehicle payments
- Cleaning the main floor and light cleaning on the upstairs floors
- Inventory of the entire garage, rearranging cars (usually 100+) on appropriate floors
- Closing and opening the garage accordingly
- Parking attendant; issuing tickets to customers, parking and retrieving their cars.
- Valet for 10 hotels and one restaurant, as well preferred parking hotspot for 1 additional hotel and 1 additional restaurant.
- Training new overnight attendants.
Parking Attendant
Icon Parking Systems
2011.07 - 2011.08
- Parking attendant - Issuing tickets to customers, parking and retrieving their cars.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Cashier - checking out customers, handling coupons and employee discounts.
- Overnight - completing daily paperwork for all three shifts.
- Inventory of the entire garage.
- Closing the garage at night, reopening before our early-bird special begins.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate & Administrative Assistant
Petland Discounts
2006.12 - 2009.05
- Ensuring all customers begin and end with a positive experience when on the store floor.
- Handling customer inquiries, complaints and returns, both in person and over the phone.
- Keeping track of stock levels, ordering new inventory, and ensuring that products are properly displayed and accounted for.
- Managing cash registers, processing payments, & handling bank deposits.
- Answering phones, filing in-store documentation, managing correspondence and maintaining office supplies.
- Receiving and stocking shipments from our weekly delivery trucks.
- Taking care of our pet's living habitats.
Videographer, Administration Assistant
Miss Empire Royalty Pageant
2004.06 - 2011.02
- Professionally producing, editing and selling videos of the events for over 20 customers per event.
- Using professional image editing programs to create new DVD covers for each event DVD according to their related theme.
- Occasionally assisting the Director with the collection of registration fees.
- Chaperon during outdoor events and on-TV talk shows like Good Morning America, Who Wants To Be A Millionaire, etc.
- Organized company events and meetings, promoting team cohesion and positive workplace culture.
- Assisting contestants, parents and family with any questions they may have and answering to the best of my knowledge or referring them to the Director.
- Managed purchasing, stocking and organizing inventory.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Paperwork; Editing existing and typing up new documents for each event
- Preparing and decorating the host hotel's ballroom before each event, setting up props, theme-setters, markings on the stages, tables for judges and vendors and chairs for contestants and guests.
Education
Nutritional Therapist, Health Science
The Health Sciences Academy
London, England12.2019
Automotive - Auto Technician Training
Lincoln Technical Institute
Union, NJHighschool Graduate - Science
Manhattan Center For Science And Mathematics
Manhattan, NY06.2006
Professional Photography & Freelance Photography -
New York Institute of Photography
New York, NY07.2024
Skills
- Quick and accurate typing
- Knowledge of food and dietary supplementation
- Exceptional writing and speaking of the English language
- Knowledge of Adobe products such as Adobe Photoshop, Adobe Lightroom, Adobe Premiere pro, and Acrobat
- Familiarity of Google Suite, Microsoft products such as Excel, Office & Outlook, and Salesforce
- Freelance photographer
- Problem-Solving & Time management
- Desire and will to learn
- Entrepreneurial mindset
- Working in a creative, fast-paced environment
References
- Evelyn Lott, Director of Human Resources at Perelandra Natural Food Center, 718-855-6068
- Carsheena Foneville, Manager at Perelandra Natural Food Center, 718-855-6068
- Lauren Bonilla-Foneville, Manager at Perelandra Natural Food Center, 718-855-6068
- Debbie Hills, Founder/Director of Miss Empire Royalty Pageant, 646-492-3101
- Sasha Hills, Founder of American Nation Pageants, 860-938-9109
Timeline
Department Manager
Perelandra Natural Food Center
2019.03 - Current
Assistant Department Manager
Perelandra Natural Food Center
2018.09 - 2019.03
Customer Service Generalist
Perelandra Natural Food Center
2013.10 - 2018.09
Freelance Photographer
OLR
2013.06 - 2013.07
Administrative & Valet
Rapid Parking Industries
2011.09 - 2013.03
Parking Attendant
Icon Parking Systems
2011.07 - 2011.08
Sales Associate & Administrative Assistant
Petland Discounts
2006.12 - 2009.05
Videographer, Administration Assistant
Miss Empire Royalty Pageant
2004.06 - 2011.02
Nutritional Therapist, Health Science
The Health Sciences Academy
Automotive - Auto Technician Training
Lincoln Technical Institute
Highschool Graduate - Science
Manhattan Center For Science And Mathematics
Professional Photography & Freelance Photography -
New York Institute of Photography
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