Anthony Gonzalez
Edinburg,Texas
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ECISD Biology Lab Paraprofessional
Edinburg Consolidated Independent School District
09.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
ECISD SPED Paraprofessional
Edinburg Consolidated Independent School District
10.2021 - 09.2022
- Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
- Contributed to a safe school environment by supervising students during transitions, lunch periods, and extracurricular activities.
- Assisted in planning engaging educational activities, increasing student motivation and participation during lessons.
- Supported the implementation of differentiated instruction strategies, enabling all students to access grade-level curriculum effectively.
- Enhanced student understanding by providing individualized support and accommodations for diverse learning needs.
- Ensured compliance with federal laws and regulations governing special education services through diligent documentation practices.
- Assisted in developing behavioral management plans, resulting in improved classroom dynamics and increased student focus.
ACT Call Center Representative
Advanced Call Center Technologies LLC
06.2021 - 10.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
UTRGV Library UX student
Univeristy Of Texas Rio Grande Valley
07.2020 - 05.2021
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Collaborated on group projects to complete professional deliverables.
- Improved library atmosphere by maintaining a clean and quiet environment conducive to study and learning.
- Assisted students with troubleshooting common computer problems.
- Used library catalog system to assist patrons with locating books and other materials.
- Collaborated with librarians to design engaging programs and events for students, attracting more visitors to the library.
- Provided instructions to patrons by explaining and demonstrating proper use of equipment, library automation system and online resources.
- Improved user experience by guiding patrons through digital databases and online resources effectively.
Unity Hall SA
University Of Texas Rio Grande Valley
09.2019 - 05.2020
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Shared important information with students concerning upcoming assignments and tests.
UTRGV IT Service Desk Agent
Univeristy Of Texas Rio Grande Valley
01.2018 - 01.2019
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Education
Bachelor Of Multi-interdisiplanary Studies - Liberal Arts And General Studies
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Behavior Management
- Effective Communication
- Small Group and Individual Assistance
- Calm and Patient Demeanor
- Computer Skills
- Knowledgeable of Office 365 sweep
- Data Collection
- Documentation
- Relationship Building
- Activity Planning
Accomplishments
-Vice President of UTRGV Next Gen RSO
-Graduated from UTRGV Freshmen Leadership Academy in 2019
Certification
-Certified Medical Assistant
-Certified Instructional Aide
Timeline
ECISD Biology Lab Paraprofessional
Edinburg Consolidated Independent School District
09.2022 - Current
ECISD SPED Paraprofessional
Edinburg Consolidated Independent School District
10.2021 - 09.2022
ACT Call Center Representative
Advanced Call Center Technologies LLC
06.2021 - 10.2021
UTRGV Library UX student
Univeristy Of Texas Rio Grande Valley
07.2020 - 05.2021
Unity Hall SA
University Of Texas Rio Grande Valley
09.2019 - 05.2020
UTRGV IT Service Desk Agent
Univeristy Of Texas Rio Grande Valley
01.2018 - 01.2019
Bachelor Of Multi-interdisiplanary Studies - Liberal Arts And General Studies
The University of Texas Rio Grande Valley